Apologies if this has been answered elsewhere - looked around prior to posting, but didn't see anything that addresses this particular situation.
We have a wireless family plan with Rogers and have for like 5 years or something. We have a family cottage in the 1000 Islands which is very close to the Canada-US border in some places. At the cottage, there are only 2 places on the island where you can get rogers reception, and it's pretty awkward and not at all convenient (i.e., standing on a stool next to the window). So, we allow our phones to connect to AT&T or whatever US networks are available and we get charged for roaming (for text and voice) despite the fact that our cottage is in Canada and we are in Canada when we are using the phones.
For the last several years, we have called rogers every month when we received the bill and explained the situation, and they credit the amount of the roaming charges to our bill the following month (so essentially, they refund us the roaming charges). In the past year or so, some family plan members got smartphones and Rogers has even credited us for data roaming. However, Rogers called last week and told us that as of January 1, 2012, they will no longer be refunding text and data roaming charges. Their map of coverage on their website shows that they provide service in the area where our cottage is located, and we are in Canada when we are incurring roaming charges. When I complained and re-explained all of this, they said there was nothing they could do about reversing the charges, but agreed that within a certain period (I believe the next 60 days or something like that) we can cancel our wireless service with them without incurring the outrageous early cancellation charges. Oddly, they agreed to provide me with some kind of written document verifying that I can cancel the whole plan early without penalty (since I was a little skeptical about that), but they told me they couldn't include anything in the document about no longer reversing the roaming charges (which is the whole reason for cancelling). Not a big deal, but this got me thinking - can they actually (legally) refuse to reverse the roaming charges? Why else would they not be able to put that in writing?
Anyway, any other advice about how to deal with this would be appreciated. Anyone else from the 1000 Islands region with advice on a new carrier? Thanks for reading
Jan 4th, 2012 04:10 PM #1
- Join Date
- Jul 15th, 2010
Rogers - US roaming charges while in Canada
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Jan 4th, 2012 04:44 PM #2
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- Sep 29th, 2010
Unlocked iPhone 5 32GB, Unlocked iPhone 4 16GB
$53 Unlimited Canada/US calling, Unlimited SMS to CAN/US, 2500 CCF minutes to CAN/US, CiD, 6GB
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Jan 4th, 2012 05:06 PM #3
The map is a general representation of wireless coverage, current and projected, where indicated. The areas shown are approximate. Actual coverage area may vary from map graphics. Reception may be affected by various factors, including system availability and capacity, customer's equipment, signal strength, topography and environmental conditions. Charges are based on the location of the site receiving and transmitting the signal, not the location of the subscriber.
- Join Date
- Sep 23rd, 2007
Jan 4th, 2012 06:50 PM #4
- Join Date
- Sep 18th, 2011
The only thing you can do is get a usa roaming package put on your phone when you head out to the cottage... Either that or unlock your phones and run att sim in them...