bubble.tea wrote: ↑Feb 20th, 2012 12:36 amI believe, IRC, the only thing included gratis on that plan is a courtesy reach around...given by you...to Rogers.
I would have to say, without first having a long-standing & documented history of technical reports & complaints by you to said problem, and only after exhausting all efforts (ruling out something temporary, or your phone?), and the concession by Retentions or perhaps if needed OOP, *could* waive the ECF.
Without that, you can still try it all in one 15min call, but I'm doubtful of anything but you being pointed in the progression flow I suggested.
I'm assuming you want to PORT your number should you leave? If not, sell/dump your plan to someone as a TOR, and start anew elsewhere.
In the interim, ( do you even know which provider has better coverage?? ) You could pick said provider, set up a prepaid line or month2month line and full time CALLFWD your calls to that other number. That way you can see if your missed calls problem is solved by that provider. Better to experiment BEFORE a contract, than bothering with all this only to end up with another provider with the same performance levels LOL.
Yes, I am starting the documentation process and have already logged in my first complaint before I switched to the Samsung. I was kind of hoping the new phone would have solved the problem, but that was wishful thinking on my part and am now sure that it's a network issue.
I do want to keep my number as I've had it for over 15 years, so a TOR wouldn't be an option at this point. I have a friend that lives down the street and he gets excellent reception/call quality on Mobilicity. He says he never drops calls when calling from home and never has calls that go straight to voice mail. So, who has the "premium service"? lol
I've looked at the cell towers mapping and from what I can see there's a Bell and Telus tower half the distance from my home than the nearest Rogers tower. Not sure if that means anything. Thanks for the tip on testing the other network providers, however I think I'm done with signing 3 yr contracts. I'm leaning towards Virgin being my first choice and Koodo being the second. This is my first smartphone and by looking at it or any other phone these days, I somehow doubt that they will last a full 3 years.