Google CCTS and make a formal complaint. Then someone from corporate will contact you to resolve the issue. Almost any discrepancy can be fixed this way. Now it does take about 3-4 weeks for it to go through. But I have gotten out of paying my cancellation fee two times through this. So I saved about $700 and kept the phone on both contracts after they adjusted the price of my plan from what we negotiated.
Goodluck!
Goodluck!