[Elect] Rogers Wireless Retention Plans

[TimoCruz]

For some people whose contracts began before the new cancellation policy came into effect (Jan 22, 2012), I think the system has a glitch and is populating an Economic Inducement of $0, which means you just have to pay a $12.50 Service Deactivation Fee. I still have time left on my contract and I have also been told by a few reps that it will only cost me $12.50 to cancel my contract. Although, when I ask about upgrading, I still have an Early Upgrade Fee because my contract is not over yet. So given that you could cancel for $12.50, you could use that to get them to possibly waive your Early Upgrade Fee Or if you don't want to upgrade, you can simply just cancel for $12.50 if that's what you're looking to do. Hope that helps.

How would you say I should call in and ask. Long story short this line I am trying to cancel had a good retentions plan but a few months in got audited and the discounts were removed. Now, I've been paying about 65 or so a month and want to switch to wind. I had dealt with the office of the president, but with no resolution.

Would you say I call in and be like a friend has a contract that started around the same time and he told me he was offered 12.50 to cancel his contract. Or should I ask how much is it to cancel my contract at this point.

If so, who should I speak to? Retentions or regular reps?

Thanks in advance

[seekay]

Bah, no matter how I ask or who I talk too, the max credits I can get on this 6gb superplan is $10...Guess i'm waiting for the BTS specials

[ddhaaron]

Just called into Rogers to extend/convert my remaining plan. without renewing the contact (have about 6.5 months left until my contract expired) was able to get the following credits for the next 12 months.

(superplan)
6GB Lte date
200w/d minutes
unlimited sms text/photo text etc..
my10 canada wide
caller id ($8 with $4 credit)
free incoming calls for first 6 months of conversion
$15 plan credit
The total cost is $60 + $8 - $4 - $15 ... total cost $49 per month plus hst inclusive system access fee. Not sure about 911 costs/fee...

[swc0921]

i just got brand NEW line for super 60 with Galaxy S3. I called retention couple times for BRAND NEW LINE to get some discounts but they dont give me any since the line is opened today.. anyone able to get any discounts on your BRAND NEW line?

[snoshy]

Just had a 30 minute chat with a retentions rep.

- 200WeekdayMinutes
- Unlimited Evening &WeekendMinutes
- Starting at 6pm
- Unlimited Sent & Received Text, Picture & VideoMessages
- Unlimited Canada-wideMY10 Calling
- 6GB of Data (LTE-ready)
- Call Display
- Voicemail

For $53.75 any good?

Since tomorrow's the last day for the $60 super plan, I want to confirm this once I know if its a good deal. They no longer do the $30 for 6gb LTE anymore, so anything 6gb LTE needs to be though this superplan.
Unfortunately though, they can't offer any credits on this plan as its a "package deal", but could only offer me a $4.25 credit on CID/VM

Should I get this or hold off until any BTS deals or LTE data packages when iPhone5 comes out (im scared this deal wont come in such a nice package again for a while)

[adeel]

i just got brand NEW line for super 60 with Galaxy S3. I called retention couple times for BRAND NEW LINE to get some discounts but they dont give me any since the line is opened today.. anyone able to get any discounts on your BRAND NEW line?

you cannot/should not get retentions discounts on a brand new sign up

on that line, you werent an existing customer, so why would they treat you as such?

[kazin]

you cannot/should not get retentions discounts on a brand new sign up

on that line, you werent an existing customer, so why would they treat you as such?

Guess this guy didn't look up the definition of "retention"...

[eeto]

^^ So they gave you what you wanted in the end and they are a pain? Sounds like the 1st rep screwed up, the 3rd paid for it, the manager fixed it and you still think all of that was not worth a sub $50/month plan?...

I did not say its not worth $50/month. Obviously I think my plan is a good one or else I won't even consider keeping it but that is not my main point of the post. Its about what they promised to offer me if I agree in a timely-manner, and then denying it. We honestly don't know did the 1st rep screw up, and based on my years dealing with Rogers, I've learnt to never trust them when they say "no it can't be done". They are representatives of Rogers, if we don't hold accountable for what they've said, or offered... what's the point of negotiating? what's the point of having a verbal agreement?

I also don't think its fair to conclude that the 1st rep screwed up. We all know calling Rogers has always been a hit or miss with lots of unknowns and lies involved. Or else this thread won't even exist.

Having to make them honour an offered/verbal agreement IS a pain. This is the message you should be getting.

[eeto]

Digging from a post a month ago (pg. 2089). This guy seemed to be going through the same situation as my case.

1st rep (regular CSR) was able to extend all credits. Retentions on the other hand says no, and with all the extra fees and offers a $50 discount to shut up.

wow rogers retention is no where like it used to be... just spent an hour on the phone and got no where. I guess the reps are now pretty much limited by the system.

I spoke with a regular CSR and he kept insisting that all my credits will extend along with the plan if i chose to renew. From my previous experience, regular reps weren't able to do this with retention plans so i was persistent that i wanted to speak with a retention rep. He kept telling me the retention rep could only do the same thing he could. After a 20 minute struggle with this rep, he finally gave in and transferred me to retentions.

Low and behold, retention rep looks at my credits and tells me that they cannot be extended with renewal. Also he could not offer me an early upgrade deal on the S3 either, except for a $50 discount.

So now i guess i would have to buy a new phone to use for the time being and just wait for rogers contract to end to switch companies.

[bubble.tea]

....
- Unlimited Canada-wideMY10 Calling
......im scared this deal wont come in such a nice package...

Point of note: My5/My10 are by definition 'unlimited'. You don't need to tell us you withdrew cash from an ATM MACHINE...it's implicit. Local Vs. National my5/my10, yes that's variable. Otherwise, it's understood .

The plan isn't 'such a nice' one, it's O-KAYYY.

Competition is only getting stronger. If anything, prices *should* go down...assuming the wireless industry in Canada adheres to the fundamental laws of economics vis-a-vis supply & demand....but what do I know LOL.

[TimoCruz]

How would you say I should call in and ask. Long story short this line I am trying to cancel had a good retentions plan but a few months in got audited and the discounts were removed. Now, I've been paying about 65 or so a month and want to switch to wind. I had dealt with the office of the president, but with no resolution.

Would you say I call in and be like a friend has a contract that started around the same time and he told me he was offered 12.50 to cancel his contract. Or should I ask how much is it to cancel my contract at this point.

If so, who should I speak to? Retentions or regular reps?

Thanks in advance

Any help with this would be greatly appreciated. Anyone who has had success with this, could you please share on how you went about doing it.

Thanks again guys!

[shadyazn]

i just got brand NEW line for super 60 with Galaxy S3. I called retention couple times for BRAND NEW LINE to get some discounts but they dont give me any since the line is opened today.. anyone able to get any discounts on your BRAND NEW line?

Think about it ... why would they give you any sort of discount for being a new customer ....

[ElektrovaporX]

When you call and get a regular rep, tell them you want to cancel this line and they will have to transfer you to retentions as a regular rep has no power to cancel lines. Then, when you get to retentions, tell them you want to cancel this line and you also want to confirm that it is $12.50 to cancel. See what they'll do for you.

[unlisted8495]

When you call and get a regular rep, tell them you want to cancel this line and they will have to transfer you to retentions as a regular rep has no power to cancel lines.

Actually, regular reps CAN now do cancellations apparently. (for about 3 weeks now) Had a few friends in the GTA run into that recently.

[vanhalen26]

Any idea how much of a discount you can get on a plan once 3 years are completed and subsidy is paid? Also wondering for my next iphone if it might be better to just buy outright from apple factory unlocked.