Ongoing Deal Discussion

[Rogers] Rogers Wireless Retention Plans

Sr. Member
Oct 16, 2005
809 posts
331 upvotes
Hey All,

Just wanted to inform you that Rogers has a current deal going on, it may only be GTA (ontario) and targeted.

I was sent an email for 20GB for $140/ main line a month. Premium tab too! The secondary lines are $70/month premium tab, $55/no tab.
When I called into inquire about the secondary lines, they also offered a promotion similar to the 10GB for $60.

It was 8GB for 70$ (no tab), and $85 for Premium tab. I did not ask about premium plus as this plan does not make sense for my family. Maybe it makes sense for someone here, or if someone missed out on the 10GB / $85 (premium tab) they can try to redeem.

THIS WAS OFFERED FROM RETENTION / LOYALTY. Again, I apologize if it is YMMV (or targeted), but let me know if anyone has success!
Deal Addict
Aug 16, 2003
3203 posts
628 upvotes
Superman_2099 wrote:
Jan 21st, 2018 9:21 am
Hey All,

Just wanted to inform you that Rogers has a current deal going on, it may only be GTA (ontario) and targeted.

I was sent an email for 20GB for $140/ main line a month. Premium tab too! The secondary lines are $70/month premium tab, $55/no tab.
When I called into inquire about the secondary lines, they also offered a promotion similar to the 10GB for $60.
You should consider signing up with Desjardins to get a 10% discount on the line (but not the value pack) costs. The promo is good for Quebec and Ontario.
Sr. Member
Oct 16, 2005
809 posts
331 upvotes
fredsmith wrote:
Jan 21st, 2018 11:27 am
You should consider signing up with Desjardins to get a 10% discount on the line (but not the value pack) costs. The promo is good for Quebec and Ontario.
The main line? Or every line?
I currently get 30% off main line only right now. Discount would drop if we go individual
Deal Addict
Aug 16, 2003
3203 posts
628 upvotes
Superman_2099 wrote:
Jan 21st, 2018 11:39 pm
The main line? Or every line?
I currently get 30% off main line only right now. Discount would drop if we go individual
Every line, but nope, not stackable. Of course if you'd mentioned that you get a discount from the quoted numbers I'd have known not to have suggest it.
Newbie
Nov 1, 2013
29 posts
5 upvotes
Richmond Hill, ON
Beware they will increase your secondary lines to $70.00/month. I was offered a similar deal and it would have cost me $660.00 because they will move all your lines to in market plans and the primary will be $115.00. Call them first before accepting.
Deal Guru
User avatar
Aug 20, 2012
12118 posts
1804 upvotes
Pacific Ocean
tinkoo3000 wrote:
Jan 22nd, 2018 6:55 pm
I got an email for $115 for 10GB. Is this any good or ripoff?
Rip-off. Even if you have 4 services (less 12%) the plan comes to $101.20. Terrible when you consider the xmas promo of $60, 10Gb single line no tab and $85, 10Gb with tab.
If the glove don't fit you must acquit! #WINNING
Sr. Member
User avatar
Apr 24, 2006
969 posts
414 upvotes
GTA
fredsmith wrote:
Jan 21st, 2018 11:27 am
You should consider signing up with Desjardins to get a 10% discount on the line (but not the value pack) costs. The promo is good for Quebec and Ontario.
Does the Desjardins discount work on the $60/10GB plan?
"Just because something is on sale doesn't mean a) you can afford it, b) you should buy it, c) you need it, d) you're not spending far more buying it than not buying it at all"
Deal Addict
Aug 16, 2003
3203 posts
628 upvotes
ndiniwachojeff wrote:
Jan 23rd, 2018 8:00 pm
Does the Desjardins discount work on the $60/10GB plan?
It should. I had it on my old 8 Gig share everything plan and I have it applied to my present 20 Gig share everything plan.

Membership in Desjardins involves buying one share in the co-op ($5, refundable if you ever close the account) and opening a small bank account or buying a financial product . . . . I put $100 into a savings account.
Sr. Member
User avatar
Apr 24, 2006
969 posts
414 upvotes
GTA
fredsmith wrote:
Jan 23rd, 2018 11:00 pm
I’ve had an account for ages, but was on corporate plan so was not eligible for the discount. I’ll call in and see if I can get it applied.

It should. I had it on my old 8 Gig share everything plan and I have it applied to my present 20 Gig share everything plan.

Membership in Desjardins involves buying one share in the co-op ($5, refundable if you ever close the account) and opening a small bank account or buying a financial product . . . . I put $100 into a savings account.
"Just because something is on sale doesn't mean a) you can afford it, b) you should buy it, c) you need it, d) you're not spending far more buying it than not buying it at all"
Newbie
Dec 15, 2014
4 posts
2 upvotes
Toronto, on
i was offered the same plan from Rogers retentions: 8GB for 70$ (no tab), and $85 for Premium tab. They said the offer would not last long - maybe another week or so. includes unlimited canada wide calling, text, call display and enhanced vmail.
Member
Oct 3, 2007
439 posts
15 upvotes
Ontario
mcg wrote:
Jan 3rd, 2018 9:39 pm
That's brutal guys. Can't believe what I'm reading.

Glad I left Rogers for wireless... had enough of their crap.
Yea, i know some in your situation. and they are happy after. :)
Deal Addict
Aug 16, 2003
3203 posts
628 upvotes
You know what ticks me off? When I just get through a brutal set of negotiations with Rogers to get them to honour an unsolicited offer that they made out of the blue and then subsequently reneged on, and in order to simply finish talking to them decided to concede slightly and pay them a few extra bucks a month rather than fight them for the last $23/month that they were resisting.

We get the plan in place in November and, beyond the fact that they can't seem to organise to get the billing right, on the January bill they hit me up with a $2/month/line increase in the cost of my value packs. I gather that anyone with a $5 value pack is being increased as of mid January according to the note on the bill.

If I'd had advance notice of the pending increase you can rest assured that I would have pushed them harder to get the deal that THEY offered ME.

I will be raising the matter when I call them to adjust the bill for the improper charges and get them to enable the visual voicemail that the kids lines are missing, but are listed on the bill as being included. They couldn't care, since the only people who leave them voicemail messages are their parents, but if I have to pay the money for a feature they will damned well provide it.
Deal Addict
User avatar
Mar 2, 2009
1081 posts
87 upvotes
Bolton
whoa what a day with these clowns!

Trying to move into a new phone looking to move into a 7 or 7 plus from a SE. So I call them up they agree to waive my early upgrade fee for customer loyality... Great not an issue... we go to chat about phones and she said the system has stopped her however cause I get a corporate discount or 30%

Ok no worries she tells me she will document my phone convo in regards to waving the early HUP fee.

Call back this morning talk to someone in the business relations department and advise them of last nights convo guy puts me on hold... come back and I explain want to upgrade my phone not touch my plan, currently paying 160 12 gigs shared two lines after tax. He put me on hold goes and talk to someone come back and says not a an issue.

Awesome so we start talking 7 plus 32 gb for 199.99 ( I found out after its a Premium plus tab) I say ok great its that or a 7 128gb whish is less at 129.00 dollars I ask his opinion he said he has 7 and hes happy with it I make sure the very last part of our call I ask very clearly... " but upgrading this will not change my plan what so ever just walk in get my phone using my SE as trade credit and leave" he replied " yes that's correct, just call us back to apply the credits once its done" awesome!

So I go to the store settle in on the IPhone 7 128 gb guy rings it up goes ok 379.99 on a premium tab I was like that's not what I was told... I was told 129 no change to my plan, he goes nope that's incorrect for you to keep you plan the device is 379.99 back on the phone I go... wait again then get a new rep she says there is not much we can do here... I told her I want the call pulled cause I was pretty clear by my questions and prices.

She tells me its a 15 day process ! WTF!

so now I wait!
Deal Guru
Aug 26, 2002
12294 posts
4109 upvotes
Toronto, ON
goleafsgo5 wrote:
Feb 13th, 2018 1:29 pm
whoa what a day with these clowns!

Trying to move into a new phone looking to move into a 7 or 7 plus from a SE. So I call them up they agree to waive my early upgrade fee for customer loyality... Great not an issue... we go to chat about phones and she said the system has stopped her however cause I get a corporate discount or 30%

Ok no worries she tells me she will document my phone convo in regards to waving the early HUP fee.

Call back this morning talk to someone in the business relations department and advise them of last nights convo guy puts me on hold... come back and I explain want to upgrade my phone not touch my plan, currently paying 160 12 gigs shared two lines after tax. He put me on hold goes and talk to someone come back and says not a an issue.

Awesome so we start talking 7 plus 32 gb for 199.99 ( I found out after its a Premium plus tab) I say ok great its that or a 7 128gb whish is less at 129.00 dollars I ask his opinion he said he has 7 and hes happy with it I make sure the very last part of our call I ask very clearly... " but upgrading this will not change my plan what so ever just walk in get my phone using my SE as trade credit and leave" he replied " yes that's correct, just call us back to apply the credits once its done" awesome!

So I go to the store settle in on the IPhone 7 128 gb guy rings it up goes ok 379.99 on a premium tab I was like that's not what I was told... I was told 129 no change to my plan, he goes nope that's incorrect for you to keep you plan the device is 379.99 back on the phone I go... wait again then get a new rep she says there is not much we can do here... I told her I want the call pulled cause I was pretty clear by my questions and prices.

She tells me its a 15 day process ! WTF!

so now I wait!
I went through a similar fiasco two years ago when I was upgrading to the 7... at the time, I called their loyalty department and got them to offer me HUP price of $330 if I switched to an in-market ShareEverything plan (I was on a SE plan but it wasn't in-market). So I agreed and walked into the Rogers store where I shipped my reserved phone to. The guy at the store rang it up but the HUP showed up as $530. So I ended up calling their loyalty department again and speaking to a supervisor who pulled up the call records and confirmed that I was told the HUP price was agreed to be $330 even though I confirmed many times over the course of the call that I would be staying in the premium plan. The $330 HUP price was for the Premium+ plan. So the supervisor said she will credit me $200 for the difference so I went ahead with the HUP while keeping my SE plan on premium, but ended up getting premium+ phone subsidy.

If the agent confirmed with you what the phone upgrade price was, then Rogers should honour it (by giving you a credit if necessary). If you don't get anywhere with the manager, escalate it up to the OOTP.

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