Generally speaking if you're not paying more than you should don't do anything.cyphon21 wrote: ↑Jan 17th, 2018 11:40 amI have an odd situation I would like some advice on.
I have TV, Internet and Wireless with Rogers.
TV and Internet are on the $100 Gigabit/VIP deal. Which I have no idea if I have a date that will end. Nothing shows it will end anyways.
My main question though is around wireless. I have 2 lines. Both were on my corporate $55/month 5GB plans. We upgraded Dec 2013 to this plan and our devices iPhone 6. I was successful in getting the 10GB plan. Called the BSS line and a rep switched both lines within minutes. Great.
Fast forward to first billing cycle and I noticed they were never moved over to the consumer TV/Internet side. They are still under the business side and show the correct plan, usage etc.
Should I be concerned? Should I push to move them over? Am I losing out on anything, such as bundle discount or anything from the business side?
I would like to upgrade our devices, but that won’t be an option on this plan I assume.
Thanks for your help!
Document for your records all interaction numbers, dates, and names for the individual/s who set everything up and what you were expecting to see on your bill vs what you're actually seeing. When the time comes where the changes (or lack thereof) actually impact your account negatively that's when you escalate and work backwards towards a successful resolution (read: generous credits).
Just my $0.02 based on personal experiences.