Ongoing Deal Discussion

[Rogers] Rogers Wireless Retention Plans

Newbie
Jul 20, 2018
27 posts
8 upvotes
suddend1979 wrote:
Jul 25th, 2018 10:09 am
So when attempting to get offers like this should someone ever state they know of those offer? Or know someone who received this pricing? Trying to figure out the best way to push this when I upgrade in the near future.
I knew of the deal, but never mentioned it. My share group was on older retention plans from ~2016, (55$ premium tab additional line) and I moved my main line to the $85, shared 10GB plan. It caused the rest of the lines to jump from 55 to 75, and asked if there was any way they could compensate for the difference. They said they could apply a 25% discount for two years, which is what I have. It applies to the entire account, hence the $52.50 10GB non shared plan I’m on.

Hope that helped.
Newbie
May 16, 2016
5 posts
DavelPatsyuk13 wrote:
Jul 25th, 2018 10:15 am
I knew of the deal, but never mentioned it. My share group was on older retention plans from ~2016, (55$ premium tab additional line) and I moved my main line to the $85, shared 10GB plan. It caused the rest of the lines to jump from 55 to 75, and asked if there was any way they could compensate for the difference. They said they could apply a 25% discount for two years, which is what I have. It applies to the entire account, hence the $52.50 10GB non shared plan I’m on.

Hope that helped.
Ya I only need non shareable data so I'd love to be able to lock into a price around $63 like some are reporting. Last time I did this 2 years ago I only had a standard retention plan which was like $15 off the standard rate and it expired after 12 months so I've been stuck for the last 12 months at full pop for my plan plus spotify etc

It sucks.... but I have been with Roger's for my line for over 15 years now
Newbie
Jul 24, 2018
1 posts
Renegotiating my plan; just got off the phone with Rogers.

I am wondering if this could be better. If so, tips?

New Samsung S8 64GB - $365+tax up front (this is after a $75 goodwill credit is applied)
$55 Talk & Text Smart Plan (unlimited Canada-wide talk/text)
2GB (2GB is about what I use per month) - they also offered 2GB extra for 2 months after I asked if they could offer more

p.s. I am a noob, so I apologize if anything is off etiquette in terms of posting.
Newbie
Jul 20, 2018
27 posts
8 upvotes
Aniroaniro wrote:
Jul 25th, 2018 4:45 pm
Renegotiating my plan; just got off the phone with Rogers.

I am wondering if this could be better. If so, tips?

New Samsung S8 64GB - $365+tax up front (this is after a $75 goodwill credit is applied)
$55 Talk & Text Smart Plan (unlimited Canada-wide talk/text)
2GB (2GB is about what I use per month) - they also offered 2GB extra for 2 months after I asked if they could offer more

p.s. I am a noob, so I apologize if anything is off etiquette in terms of posting.
I was offered $85 + 25% (63.75) off for 10GB with a free S9 (or iPhone 8, S8) through retentions about a week ago. I’d say you could probably do better. If you can get this, over two years it’d be $210 more expensive for the plan, but your phone would be free. I’d keep digging personally, unless you’re happy with what you’ve got.
Sr. Member
Oct 16, 2005
667 posts
244 upvotes
So I've recently had a conversation with the Office of the President regarding these "Winback" plans

From my understanding of the offers some people have been having are:

10GB Data (Available to have 25% off plan for 2 years)
70$ BYOD
85$ Premium
100$ Premium Plus

6GB Data
55$ BYOD

4GB Data (Available to have 25% off plan for 2 years)
45$ BYOD

Please feel free to add on or edit my post.

I think I may go with the 70$ BYOD for the time being, Rogers did offer my up to $500 off a device if I chose the $100 plan with the 25% discount for 24months, but I am not sure if I should wait for the New Iphone X 2018 or get the iPhone X 2017 model.
Premium + Plan = $400 phone
Premium Plan = $600 phone

Premium+ = $75/month * 24 = $1800 + free iphone X = $1800
Premium = $63.75/month * 24 = $1530 + $599 (phone) - $500 credit = $1629 over 2 years
BYOD = $52.50 *24 = $1260 over 2 years
Sr. Member
Oct 16, 2005
667 posts
244 upvotes
So I've recently had a conversation with the Office of the President regarding these "Winback" plans

From my understanding of the offers some people have been having are:

10GB Data (Available to have 25% off plan for 2 years)
70$ BYOD
90$ Premium (edited as I spoke to Tier 3 this evening)
100$ Premium Plus

6GB Data
55$ BYOD

4GB Data (Available to have 25% off plan for 2 years)
45$ BYOD

Please feel free to add on or edit my post.

I think I may go with the 70$ BYOD for the time being, Rogers did offer my up to $500 off a device if I chose the $100 plan with the 25% discount for 24months, but I am not sure if I should wait for the New Iphone X 2018 or get the iPhone X 2017 model.
Premium + Plan = $599 phone (or 399 on "specific" accounts)
Premium Plan = $799 phone

Premium+ = $75/month * 24 = $1800 + free iphone X = $1800
Premium = $67.50/month * 24 = $1687.50 + $799 (phone x) - $500 credit = $1986.50 over 2 years (EDITED as iPhone X is $799)
BYOD = $52.50 *24 = $1260 over 2 years
Jr. Member
User avatar
Mar 14, 2017
164 posts
118 upvotes
Victoria, BC
Superman_2099 wrote:
Jul 25th, 2018 7:37 pm
Premium+ = $75/month * 24 = $1800 + free iphone X = $1800
Premium = $67.50/month * 24 = $1687.50 + $799 (phone x) - $500 credit = $1986.50 over 2 years (EDITED as iPhone X is $799)
BYOD = $52.50 *24 = $1260 over 2 years
Why compare Premium+ with a phone vs. Premium with a phone vs. BYOD without a phone? To get a fair comparison, shouldn't you add the $799 for the phone to the $1,260 BYOD plan total?
ValiantSpacemanSpiff
Interplanetary Explorer Extraordinaire
Member
User avatar
Jul 31, 2007
348 posts
3 upvotes
Toronto
Did the Office of the President call you directly or did you call them? So far, I found that the only way to contact them is by leaving a message via this link: https://www.rogers.com/consumer/contact ... -a-concern. I left a message to Rogers via this portal, but never heard back and there was no phone number listed. The other office was to speak to Management Office via Live Chat (through the same link). I am not sure whether Management Office and Office of the President are the same group.
Member
Jul 21, 2009
265 posts
148 upvotes
Ottawa/Gatineau
Spoke to retentions rep yesterday and they pretty much brushed me off and told to me validate my own deal through the self-serve website - I've been a customer for 10+ years. I guess this is the new normal....time to shop around.

Has anyone gotten any deals on the 256gb iphone X?
Sr. Member
Sep 13, 2012
593 posts
266 upvotes
Vaughan, ON
alexstevens17 wrote:
Jul 24th, 2018 8:13 pm
how do you get the 25% discount on that? is that through tier 3? that $45/4GB BYOD with the 25% discount sounds smoking
Escalated to Office of the President as a result of incompetent advisors at management office.

The initial concern had nothing to do with pricing - the advisor at Office of the President simply got creative to avoid any further issues going forward.
Sr. Member
Oct 16, 2005
667 posts
244 upvotes
ValiantSpacemanSpiff wrote:
Jul 26th, 2018 11:12 am
Why compare Premium+ with a phone vs. Premium with a phone vs. BYOD without a phone? To get a fair comparison, shouldn't you add the $799 for the phone to the $1,260 BYOD plan total?
You are right, I should be adding the phone to the BYOD, except the phone is more like $1200 outright.
Member
Jul 22, 2015
263 posts
92 upvotes
Toronto, ON
asterisk* wrote:
Jul 24th, 2018 1:42 pm
how do you know or get to TIER 3 support? And then how do you get to the office of the president?
Tier 3 is the department responsible with cancelling accounts, they also have the best offers. When you call in, just ask the agent on the phone "are you able to cancel accounts"? If they say YES then they are TIER 3 but when you call in you never get TIER 3. So you have to escalate once or twice until you actually reach TIER 3. Also listen for wording when speaking with agents "Yes, I'm able to cancel accounts" (Tier 3) "Yes, we can resolve any concerns you are having" (NOT Tier 3).
suddend1979 wrote:
Jul 25th, 2018 10:09 am
So when attempting to get offers like this should someone ever state they know of those offer? Or know someone who received this pricing? Trying to figure out the best way to push this when I upgrade in the near future.
Whenever I need something from Rogers, I take a 2 day plan of attack.

Day 1 : Call in > get to tier 3 Support > Threaten cancel because Bell/Telus is offering better prices > get the best plan they have > tell them you will think about it and call back tomorrow.
Day 2 : Call in > get to tier 3 Support > Inform them of the plan you were offered + a "$100" credit > Agent says no record of such credit > Escalate to Management or Office of the President > They will offer you a better plan or the original plan + $ credit.
Sr. Member
Sep 13, 2012
593 posts
266 upvotes
Vaughan, ON
TorontoTacos wrote:
Jul 27th, 2018 1:38 am
Whenever I need something from Rogers, I take a 2 day plan of attack.

Day 1 : Call in > get to tier 3 Support > Threaten cancel because Bell/Telus is offering better prices > get the best plan they have > tell them you will think about it and call back tomorrow.
Day 2 : Call in > get to tier 3 Support > Inform them of the plan you were offered + a "$100" credit > Agent says no record of such credit > Escalate to Management or Office of the President > They will offer you a better plan or the original plan + $ credit.
What's the move during the escalation when the advisor requests to listen to the call recording and comes back with "no $100 credit was offered"?

Being creative and thinking outside the box is one thing. Outright lying will just get your account flagged and only hurts you down the road in terms of credibility for negotiations.
Member
Jul 2, 2013
274 posts
92 upvotes
VANCOUVER
nothing like lying to get what you want typical rfd
that being said ima try it lol

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