frugal_fashionista wrote: ↑ I’m so infuriated with Rogers. I originally had the $65/10gb plan + bonus 3gb but called Friday to renegotiate as I was just averaging only 4–6gb monthly usage.
I was offered $45 - 5 gb plan, unlimited talk and text and bonus 1.5gb data. I was happy with the offer and took it. Only to find out tonight via email that I’m being charged an additional $20 for the 1.5gb data top up. I call retentions and am informed that the 1.5gb was applied as an additional top up to my plan. The best they can offer is crediting me $20 (for the charge) but state they state they cannot honour the 1.5gb data, and only the $45 -5gb plan.
Do I keep calling retentions or should I just escalate this to management office? Any advice would be great.
$45 for 5 gb? Where are you located please?