They are using the very expensive analytic software some consultant probably sold them.... It's going to bite them in the ass in a big way just like when I walked for the $60 10gb plan last year with telus and then rogers magically had the same promo literally the next day.... They are providing a service.... an expensive service at that.... the least they could do is provide service? I get problem customers but I didn't even get a warning. lol
They told me I lied about a previous phone call the week before and honoured the discount he offered last week after pleading with him to listen to the phone call and honour it since I am getting booted.... Didn't apologize its just frustrating that I am being treated like a villain for accepting offers their reps made to me?
The landscape is changing they realize the only important customers worth retaining are the ignorant ones. lol