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[Rogers] YMMV - Home Internet - Rogers retention plan - $35, 500mbps, unlimited

[OP]
Newbie
May 7, 2017
93 posts
138 upvotes

[Rogers] YMMV - Home Internet - Rogers retention plan - $35, 500mbps, unlimited

My current home internet contract recently expired, and I got a call from Rogers to give me some options. The first call was from their telemarketing department, and offered a non- competitive rate. They suggested calling the Rogers main number, and those people were a bit more helpful, but still nothing worth staying for. The last call was to cancel(1-866-695-9367), and they immediately offered 500 mbps and unlimited service for $35, which I accepted. Annoying to jump through all these hoops, but if you’re a Rogers customer with freedom to leave, I suspect you could get this offer too. Alternatively, Fido has a $32.50 offer for 1 year with 75 mbps, unlimited (until January 7).
398 replies
Member
Jul 6, 2005
202 posts
41 upvotes
good to know as mine expires in the month or two
Deal Addict
Dec 12, 2014
1571 posts
1417 upvotes
Toronto, ON
George1025 wrote:
Jan 3rd, 2019 4:43 pm
The last call was to cancel(1-866-695-9367), and they immediately offered 500 mbps and unlimited service for $35, which I accepted. Annoying to jump through all these hoops, but if you’re a Rogers customer with freedom to leave, I suspect you could get this offer too. Alternatively, Fido has a $32.50 offer for 1 year with 75 mbps, unlimited (until January 7).
How'd you get it?

Just called to cancel or did you have alternative plans to mention to them?
Newbie
Sep 9, 2012
33 posts
5 upvotes
Ottawa
Last few times when threads like this one came up, I tried to call to get the deal ($25 for 500mbs, $30 for 500mbs) and I was informed by retention that it was postal code based. As bell does not have service in my area, best they could do is $50 for 500mbs.

Granted, other RFDers have reported $25/$30 for 500mbs that is not postal code dependent. Good luck.
Newbie
Feb 20, 2018
36 posts
49 upvotes
got mine last night, gigabit for $39 including taxes.
Newbie
Jan 2, 2019
1 posts
5 upvotes
Ottawa
I just called ten minutes ago thanks to this post.

I got 250mbps for 33.89 tax inc for one year.
Last edited by AlexisB68216 on Jan 3rd, 2019 7:24 pm, edited 1 time in total.
Deal Addict
Dec 26, 2009
2232 posts
910 upvotes
I called in to cancel Rogers today.. I'd called last week when shopping around but wasn't offered anything worthwhile.

When I called in to cancel, they offered me 500u for $29.95/month for one year. I declined since I already set up with my new provider (and 75M is more than fast enough for us!).
Newbie
Nov 24, 2012
61 posts
16 upvotes
TORONTO
I contacted Rogers (via facebook chat) and asked about 34.99 for 500u and 44.99 for gigabit and they right away offered to switch my plan (paying 91$ including tax for gigabit) to what I asked (this is exactly what Bell has been offering in my condo building).
Deal Addict
Dec 12, 2014
1571 posts
1417 upvotes
Toronto, ON
Thanks, OP.

Called and got it.

I don't live in one of those Bell fibre-specific postal codes
Newbie
Nov 17, 2018
44 posts
35 upvotes
Man, if they just offered competitive rates for everyone they'd still make a shit load of money, such a shame the whole business is situated around jumping through hoops to getting anything worthwhile out of them, else you're just a sucker paying a higher price for no reason at all.
Member
Jan 17, 2009
426 posts
298 upvotes
Toronto, Ontario
Few reps I talked to have said because I don’t like in a Bell FTTH I don’t really get any good offers. If you live in a FTTH postal code you should be able to get the 500u for $25 deal posted before.

Best i got offered was 150u for $35 which is ok. But right now I have 100 down for $40 with a different provider so not worth the hassle to switch.

Anyone get this deal who ISNT in a Bell FTTH area as a new customer?
Deal Fanatic
Feb 2, 2011
7211 posts
2002 upvotes
Oakville/Toronto
So I can't get this deal if I'm not with Rogers? Any comparable plan? Currently $50 @ 150mbps with Cannetel and looking to upgrade.
Newbie
Nov 20, 2007
32 posts
1 upvote
Toronto
I'm on a $39.99 a month IGNITE 500 package which is going to full price in about a month. I called to cancel, was offered a bunch of things but their final offer was $58 a month for the same service (12 months) which I declined. I know its not a bad price but I would prefer to pay less and also not deal with the annual hassle of calling in. Maybe I wasn't offered it because I already had a previous promotion? I am in a Bell fibre-specific postal code. Going to switch back to Carrytel.

As an aside, I learned through the Rogers installation process that my previous issues were not related to the lower download speed but other factors. Firstly, this Rogers service came with a Gigabit Wifi Router which was significantly better than the various ones I've been trying to use previously. Also the install tech found the signal was too strong, causing the service to drop intermittently. He installed a attenuator to solve that. So hopefully with a attenuator and buying a better wifi router will get me a more permanent internet solution.
Newbie
Feb 21, 2018
50 posts
4 upvotes
George1025 wrote:
Jan 3rd, 2019 4:43 pm
My current home internet contract recently expired, and I got a call from Rogers to give me some options. The first call was from their telemarketing department, and offered a non- competitive rate. They suggested calling the Rogers main number, and those people were a bit more helpful, but still nothing worth staying for. The last call was to cancel(1-866-695-9367), and they immediately offered 500 mbps and unlimited service for $35, which I accepted. Annoying to jump through all these hoops, but if you’re a Rogers customer with freedom to leave, I suspect you could get this offer too. Alternatively, Fido has a $32.50 offer for 1 year with 75 mbps, unlimited (until January 7).
Is this a specific number? Different that call customer service?

Thanks
Deal Addict
User avatar
May 16, 2011
2298 posts
1523 upvotes
Clarington
These threads always make me cry when I'm stuck paying $100/month for 10mbps which is typically either down or 1mbps... :'(

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