Personal Finance

royalbank.com always asks "Personal Verification Question" on the same computer

  • Last Updated:
  • Oct 12th, 2018 10:51 am
[OP]
Deal Addict
Sep 19, 2009
1113 posts
243 upvotes
Toronto

royalbank.com always asks "Personal Verification Question" on the same computer

royalbank.com always asks me "Personal Verification Question" on the same computer for Sign in to Online Banking. "Ask me at least one PVQ each time I sign in" option is unchecked on the screen after password, and in user profile as well.

I have tried 3 different browsers. Is there a trick to force "Do not ask me PVQ questions at this computer" on subsequent logins?

TIA.

EDIT to answer some questions:
  • adblocker in chrome, no adblocker in edge, firefox
  • eq bank works fine in edge, firefox
  • no "safe mode", "incognito" Chrome or private browsing
  • deleting cookies does not help
Last edited by andrew4321 on Oct 12th, 2018 12:45 pm, edited 3 times in total.
3 replies
Newbie
Sep 21, 2017
60 posts
21 upvotes
Vancouver
I've had a similar issue with EQ bank since I opened my account where it always asked me security questions every login, it's super annoying but I don't check the account too often anyway.
Maybe try deleting your cookies or if you're using a vpn or ad blocker it could effect it.
Usually I suggest trying another browser but you already did.
good luck.
Deal Addict
Feb 4, 2015
3500 posts
784 upvotes
Canada, Eh!!
Do the browsers allow savings of cookies.

Using incognito Chrome or private browsing Firefox/Explorer?
Member
Dec 22, 2007
350 posts
105 upvotes
Mississauga
andrew4321 wrote:
Oct 11th, 2018 5:43 pm
royalbank.com always asks me "Personal Verification Question" on the same computer for Sign in to Online Banking. "Ask me at least one PVQ each time I sign in" option is unchecked on the screen after password, and in user profile as well.

I have tried 3 different browsers. Is there a trick to force "Do not ask me PVQ questions at this computer" on subsequent logins?

TIA.
check if you have any ad blockers or such. I sometimes have those issues at some sites that just dont work as expected.

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