Safety recall: asked to destroy a product before getting a replacement ?
There is a safety recall for a plastic kayak I purchased last year from a retailer.
The manufacturer is offering to give a free replacement kayak.
I registered for this product recall and they sent me instructions to destroy my current boat. I have to saw the hull and send them a photo showing the serial number to prove that the boat was properly destroyed
before I can be "eligible to get a replacement".
Although I see why they request such a thing, I dont really like the idea of destroying my boat BEFORE having a new one in hand.
I also dont understand why it should be my job/responsability to saw the boat (what if I cut my finger while doing it ? Who will clean the mess in my Garage ?) and dispose of 12' long of unusable plastic.
Do you think I should complain to the manufacturer or the retailer?
The manufacturer is offering to give a free replacement kayak.
I registered for this product recall and they sent me instructions to destroy my current boat. I have to saw the hull and send them a photo showing the serial number to prove that the boat was properly destroyed
before I can be "eligible to get a replacement".
Although I see why they request such a thing, I dont really like the idea of destroying my boat BEFORE having a new one in hand.
I also dont understand why it should be my job/responsability to saw the boat (what if I cut my finger while doing it ? Who will clean the mess in my Garage ?) and dispose of 12' long of unusable plastic.
Do you think I should complain to the manufacturer or the retailer?