Samsung cell phone warranty

[shmcheng]

I'm buying a brand new Samsung cell phone from Kijiji that comes no receipt, and the seller claims I can still obtain warranty service from Samsung Canada by providing them the IMEI number. Would anyone know whether this is true?

Thanks,

[Jimboski]

For the most part that I know of It's true.
All they need Is IMEI # and It should have records of purchase date and so It's 1 year warranty for most Samsung products right?

[johnvan]

I just went into the Samsung service center with a phone I bought on Kijiji. They told me since I wasn't the original purchaser I wasn't covered.

[Jimboski]

I just went into the Samsung service center with a phone I bought on Kijiji. They told me since I wasn't the original purchaser I wasn't covered.

Oh really? Did they ask for receipt or something?

[MkmBandit]

Since when are cellphone warranties non-transferable? That doesn't seem right..

[Jimboski]

Since when are cellphone warranties non-transferable? That doesn't seem right..

I don't see a real reason why they won't allow It.. I mean the IMEI knows the activation date of the phone and Samsung's warranty policy Is 1 year from purchase date so what's so hard about that..?

[djemzine]

Thing is sometimes carriers are involved apparently. I.e. you take the phone to the carrier and they send it out. Which is pointless imo. Then again I guess its easier that way for the phone to be sent to the manufacturer. Samsung should open up more stores sooner or later to match with that of Apple's warranty service. Just take the phone into the store and voila.

[Jimboski]

Thing is sometimes carriers are involved apparently. I.e. you take the phone to the carrier and they send it out. Which is pointless imo. Then again I guess its easier that way for the phone to be sent to the manufacturer. Samsung should open up more stores sooner or later to match with that of Apple's warranty service. Just take the phone into the store and voila.

If Samsung does then I would really have no regrets of leaving Apple!

[mcg]

If Samsung does then I would really have no regrets of leaving Apple!

Same, the only thing that makes Apple great is their local warranty service and great replacement policies on their devices.

If Samsung can match that, I think they can rake in new customers (and convert existing ones from Apple/etc.) very quickly.

[MkmBandit]

Same, the only thing that makes Apple great is their local warranty service and great replacement policies on their devices.

Not just their policy, one example of their success is; they were opening up stores at the perfect time when people were becoming more dependant on staying connected, but public hotspots were in their infancy. I remember when their stores started showing up in malls people were going there just to use free internet. People still do. I'm sure many of those people ended up going with Apple products when they otherwise would've ignored them. And I don't blame them, Apple's product presentation is unrivalled in the retail sector.

[Applecart]

They usually come with a non-transferable, one-year warranty.

[Jimboski]

They usually come with a non-transferable, one-year warranty.

Thumbs down for Samsung on this part .

[Applecart]

Thumbs down for Samsung on this part .

To be fair, most people keep their new phones for more than a year. This is not like the infamous non-transferable 10 year/160,000km warranty on brand new Hyundai vehicles.

[Jimboski]

To be fair, most people keep their new phones for more than a year. This is not like the infamous non-transferable 10 year/160,000km warranty on brand new Hyundai vehicles.

True but still..

[audit13]

I just went into the Samsung service center with a phone I bought on Kijiji. They told me since I wasn't the original purchaser I wasn't covered.

+1. I purchased a Samsung Captivate from someone on Craigslist. When I needed to send the phone in for service, I went through the online portal and I was asked to attach a scanned copy of the purchase invoice from Rogers.