Scammers and Warnings

*Scam* Ontario Duct Cleaning

  • Last Updated:
  • Oct 11th, 2018 2:10 pm
[OP]
Newbie
Jul 7, 2017
4 posts

*Scam* Ontario Duct Cleaning

Hi everyone,

I just want to warn everyone about the duct cleaning scam going on with “Ontario Duct Cleaners”. This company posts their advertisement with a very attractive rate( for me they quoted $100 including the dryer vent) now once the technician arrives at home they immediately start the work, so that you are unable to send them back.
Now the scam starts, they will show you some really dirty vent and say there is a mold or dirt build up and the standard questions are
- Have you had a renovation done recently?
- Did you buy the house recently? Seems the previous owner did you get it cleaned
- If you say it is a new house, they will say your builder did not do a good job of cleaning the vents

Now they will say the standard cleaning will not resolve this issue and you need to get the “brushing” done which costs additional $400. If they spot a child or elderly in house, they go on scaring you about the potential diseases lurking in the house if it is not done. Later they will pretend to give a discount of $100-$150.
Now if you decide not to go ahead, they will say oh we have already started the cleaning, so the dust will settle near the main infold of system and may get into your furnace and damage it. So you don’t want to risk your $5000 furnace for $400, do you?
Also if you get the duct cleaning done today, if you do brushing in future, you again have to get the cleaning done.
Hence I was folded into the scam and ended up paying around $375, now I had a friend referred for same service, they go to his house and he gets his cleaning done regularly every 2 years. They sing the same story to him (he has 2 kids and 1 elderly in house).
That’s when we realized they are just scamming people into paying this much, they will pretend to give discount by accepting money in CASH only so there is no paper trail, they will call you from UNKNOWN number .
Finally when I report this to the number through which I did the booking, he disconnects his number within 1 hours (must be a prepaid)
So as my fellow redflag dealer, please please be very careful with this company, DON’T let them come inside the house.
Website- http://www.ontarioductcleaning.ca/
Booking Number (now disconnected) – 647 493 8151
2 replies
Newbie
Oct 8, 2018
1 posts
Same thing just happened to my though i knew that my ducts were in bad shape so the upsell may have been legitimate, maybe. My bill moved from $120 to $587. The tech even showed me pictures of before and after. I am beginning to wonder if these pictures were of my ducts. What got me suspicious was it was all done relatively quickly, the office called me to confirm my appointment so obviously didnt know the tech came two hours early, they asked me how much was charged and what services were rendered and when i asked them why didnt they already know this they hung up. Its been a run around since and the address on their website when i googled it is a hair dressing parlour. Lessons are beware of telemarketers and deals too good to be true and check out the place properly online before opening your doors. Oh and yes they sold me the same story about service every two years to avoid expensive brushing service, wanted referrals and offered a discount if i paid cash
Newbie
Oct 10, 2018
1 posts
Good afternoon,
I am Laurel McKinnon, I work for Ontario Duct Cleaning. We do not telemarket, we never make outgoing phone calls even to our existing customer database.
As you can see the JP2018 post indicated that the company that he booked with was "Ontario Duct Cleaners" which is not Ontario Duct Cleaning, because we have been around for almost 40 years, our name is known, so people assume it is us.
This has been an issue in this industry for close to 15 years, overseas call centres calling to book duct cleaning for disreputable companies pretending to be other well known companies, not just Ontario Duct Cleaning. I am surprised that anyone would book a duct cleaning with any company using telemarkers.
Ontario Duct Cleaning offices quote their prices based on the number of vents in the home with a base rate that includes Air Handling side of the furnace and all hook ups required to access the ductwork. We offer a full cleaning in our pricing, we pay our technician's well so we retained good workers and they don't have to up sell parts of the service once they get into the home so to make a living wage.
I am sorry you had a bad experience with an ODC imposter, next time please go to our website and call the closest office and get a quote for the cleaning.
Thank-you
Laurel

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