you are not alone.anniem2015 wrote: ↑Sep 28th, 2019 8:52 pmThe same happened to me but they are just looking for excuses. When I applied for the card in February, I was accepted. I called to be sure that I am eligible because I closed my account in 2016 and asked when I'll get the first part of the 10% reward. A customer service rep explained how it works and assured me that I'll get it in July. I kept using the card but I didn't get the reward. I called in September to ask about it. They checked everything and admitted I was eligible but they said that I was OBLIGED to spend 2000$ during 3 first months and I only spend 1800$. I proved them wrong since there is absolutely nothing about it in the offer. Someone was supposed to call me back. Nobody did for a week and when I called again, they claimed that they didn't receive my email Another cs rep tried to find a reason for the problem. Nobody called me back for a week. I called back, they were still looking.... I finally got the call today and they said that it's because I was not eligible as the previous card holder. I told them that it was checked in the previous 2 calls that I was. Again, they said someone was mistaken to give me this information and that I wasn't. I said I don't care because when used their card instead of another just because their rep told me all is ok. So, it's their mistake not mine. They are supposed to check the tapes and come back to me.
But now I know they are looking for an excuse.... because if they say that I was not eligible for the 10% (only for new clients) I shouldn't be eligible for this offer either:
"Individuals who are currently or were previously primary or secondary cardholders of a Scotiabank retail credit card in the past 2 years, including those that switch from an existing Scotiabank retail credit card, as well as employees of Scotiabank, are not eligible for the first year annual fee waiver offer (the “Offer”)."
But somehow, I DON'T SEE the annual fee of 99$ charged to my account in July 2019.
CHECK IT OUT EVERYBODY! Did you pay this fee in JULY 2019 ?
If not, you were considered to eligible for the other offer of 10% too. Both of these offers were together. So the exclusion or acceptance applies to both the 10% cash back perk and the annual fee waiver.
They cannot just say that you are eligible for the annual fee waiver but not eligible for 10% offer if THE RULES are the SAME, RIGHT?
I'm so mad, I'm gonna fight it till the end and complain to the Better Business Bureau since we cannot use the Ombudsman anymore (https://www.cbc.ca/news/business/scotia ... -1.4815023) . I honestly think we should sue them.... There must be more people cheated like that. I'm just waiting for their call back.
I am still trying to pursue this, but each time i called them they gave me a different excuse ...
not sure if the reps have been specifically trained to avoid the issue ...