Scroll

[Montecore]

instead of using the mouse to scroll up and down , I sometimes use the arrow keys from my laptop keyboard to scroll , sometimes it dont work and im forced to use the mouse instead , what could be the problem

Im a chick so I dont know much about basic computers

[Tiberius]

You should get some of the young guys here to come over and help you out with your computer Montecore...

(they'll never know what hit them... but 30 seconds later they'll be all smiles... )

[JAC]

Either the IE window isn't selected, or the appropriate frame isn't active/selected.

[Montecore]

I just logged off and on my dial up and now my arrow scrolls work again

[WiZZLa]

dialup login/off shouldn't have anything to do with it. You might have something in the background taking focus away.

[Montecore]

anytime it happens , I reboot the system and the arrow scroll work , how else could I get it working

[Jordie]

anytime it happens , I reboot the system and the arrow scroll work , how else could I get it working

Single left click within the window you want to scroll.

Problem solved, resolving ticket.

[Montecore]

Single left click within the window you want to scroll.

Problem solved, resolving ticket.

best advice ever , it worked ... thankyou what does resolving ticket mean ?

[rai_dei]

actually you can also press Alt+Tab keys to select the window instead of using the mouse... cause if you left click the mouse, you might as well use the mosue scroll

[WiZZLa]

what does resolving ticket mean ?

When you call tech support, you get a "ticket" so if you call again, the rep knows the problem, what was done to fix it, etc, and you don't have to describe the problem again and repeat the fixes; so a "resolved ticket" is a fixed problem. It's also called a "closed ticket."