SDM - return policy on nintendo products??
I'm just curious to know if there is an exclusion policy over the return of Nintendo Products at SDM. As I was told today by a sales rep / assistant manager (or could have been the manager), that there are no "returns or exchanges" on Nintendo Products when I went in to do a return on a Nintendo DS game.
Even though during the purchase of the item I was uninformed on such an existing practice, even though I had inquired about it during the transaction.
As well, no where in-store, or on their website "returns & exchanges" policy does it state that nintendo items are disallowed for returns and exchange.
The item is brand new still, with packaging and receipt.
I do realize that SDM has the right to do any exclusions on any item for whatever reason, as stated in their exchange policies on their website. But to do so before informing customers, nor posting any indication of a "no-return" process on such items is slimy and unethical.
I have inquired with their customer relations and waiting on a reply.
Can anyone shed some light on this matter?