Sears Canada Craftsman Lifetime Warranty Problem
Guess what I found from Google Cache. If you were reading this, where does it say my Craftmen Torque Wrench doesn't have the lifetime warranty. The lock ring broke so it is not the calibration I'm asking for to get fix. My Craftsman Torque Wrench has a model # 40203 which isn't even on their system anymore. I believed at that time they had difference inventory than Sears USA therefore the warranty wasn't the same as them.
On sale it is a $80 item, so it not about the money but the principle of them changing the warranty rules. I'm not sure if it was me that bought this up to their attention or not but after I made the claim their website took out that page but again thanks to Google Cache.
http://webcache.googleusercontent.com/s ... clnk&gl=ca
You'll never regret buying better quality tools. CRAFTSMAN® tools help you to get the job done quicker, easier and right the first time.
CRAFTSMAN® branded products were developed and tested for the home workshop to provide professional-quality performance.
CRAFTSMAN® is one of the leaders in innovation and new ideas. Excellent materials, superior construction and meticulous attention to detail built the reputation of the brand and continue to maintain it. The performance is your proof. The warranty is our promise of quality and value.
CRAFTSMAN® mechanics tools and CRAFTSMAN® hand tools have a Lifetime Warranty... they are guaranteed forever ...unconditionally, no questions asked. If one should ever fail to give you complete satisfaction, Sears will replace it, free of charge.*
A proof of purchase is not necessary to replace a tool. All that is necessary is that the "Craftsman" name is stamped on the tool. A 5 digit number located on the tool is required.
We provide repair kits for ratchets. Ratchet handles that are broken or bent are covered by the Craftsman lifetime warranty.
*CRAFTSMAN mechanics tools & CRAFTSMAN hand tools include: Sockets, Wrenches, Wrench sets, Hex wrenches, Ratchet wrench handles, Micro adjustable torque wrenches ( not including calibration), Pipe wrenches, Hammers, Screwdrivers, Pliers, Cutters, Scroll and Metal saws (except saw blades), Hand drills, Hand saws, Squares, Levels, Drift punch and drive punch sets, Shears are covered by the Craftsman lifetime warranty.
Craftsman Tools not covered by the lifetime warranty include: Micro-adjustable torque wrench calibration, Hand tools cutting edges, Portable electric tools, Bench and Stationary tools, Battery operated tools, Precision measuring tools.
The following brand name tools are not covered by the Craftsman warranty: Companion, Estwing, Fuller, Grey & Footprint, Stanley, DeWalt, Skil, Bosch, Delta, Makita, Black and Decker.