The phone order number for the frestrider is 30116.
I called today about the spacesaver that wasn't delivered, the first level customer service rep's computer was down, so transferred me to the second level customer service. They refunded me, and offered to send me the spacesaver for free, but since it wasn't in stock, they let me order another model. I tried my luck and asked for the freestrider (by its phone order number), they agreed, and they're sending it to me for free! But they are expecting to receive it in their warehouses on June 9th, so I guess I'll have to wait for another 5 months :-) .