Shopping Discussion

Sears - Order Assist Fee of $1.33 per order

  • Last Updated:
  • Mar 16th, 2016 12:05 pm
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Deal Expert
Jun 30, 2006
21132 posts
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Toronto
So instead of offering customer service over the phone for orders, they are going to charge people for this service. LOL.
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Nov 28, 2007
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Whitehorse, YT
Sounds reasonable to me to have a lower price for those who don't use the time of the hired help. I don't want to pay for those people who are quick to use a "free" number.

Cell phone service providers do it.

When ordering shares in companies the telephone fee is 3 X the on-line fee.
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Jul 23, 2013
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A small town north o…
Marzipan wrote: Cell phone service providers do it.
Yes, and they are well known for their excellent customer service.
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Apr 11, 2003
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carmaster wrote: Blind people? Really! How would they dial the number or even know what number to dial and read the item #?
braille
Deal Expert
Jun 30, 2006
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Toronto
bigphil26 wrote: braille
So you are saying Sears prints their catalogs in braille. Give me a break! Ya right!
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Aug 2, 2010
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Here 'n There
Will someone please think of the children!
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Nov 9, 2005
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Vulcan, AB
exiledinottawa wrote: You know people who don't go online or people who don't trust shopping online.
They won't order through an encrypted form online, but they'll give their credit card to a stranger on the phone?

Luddites have their priorities mixed up.
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Sep 19, 2005
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Canadia
Russell wrote: They won't order through an encrypted form online, but they'll give their credit card to a stranger on the phone?

Luddites have their priorities mixed up.
Your perspective is ageist and shows a profound lack of empathy and understanding of seniors. It also fails to acknowledge that over half of the Canadian population has functional literacy issues that make online ordering a daunting experience.

My mother is 81. She didn't start using a computer until her early 70s, and has worked very hard to "master" basic skills like email, word processing and photo manipulation. She's smart, but it has been a real challenge for her to pick up concepts that most of us feel like we were born with.

She prefers to pick up the phone to order airline tickets (although she's mastered checking in online) or make purchases simply because she is extremely worried that (a) she'll make a mistake using the web, and (b) that she won't be able to fix the problem.

Charging an "order assist" fee to seniors or people with can't read well is unacceptable.
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Jul 23, 2013
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A small town north o…
Russell wrote: Luddites have their priorities mixed up.
Luddites are people who oppose technology.

Old people are not opposed to anything, they simply want to continue living in the ways they are comfortable.

If you were forced to shop over the phone, you'd be unhappy, so why would it surprise you if they're unhappy about being forced to shop with a computer? It's the same thing.
Sr. Member
Dec 18, 2013
533 posts
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What you a child? Not heard of TTY & TTD?

*Facepalm*
*SMH that my neck hurts*
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Oct 16, 2001
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So instead of saving the company, lets add a fee that will make people not shop there more.

Its like bank fees, more people are leaving for free online banking, so the ones that stay, get charged more fees, so they leave, and the cycle continues
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Jun 30, 2006
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It's only a matter of time before Sears folds completely and closes all stores.
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Oct 16, 2008
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Spidey wrote: So instead of saving the company, lets add a fee that will make people not shop there more.

Its like bank fees, more people are leaving for free online banking, so the ones that stay, get charged more fees, so they leave, and the cycle continues
Except people are not exactly leaving in droves. Majority of the population is clueless/don't care. The big 5 are doing as well as ever and they are even gobbling up all the no frills online banks (Tangerine, Ally, etc.)
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Dec 11, 2005
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carmaster wrote: Who even shops by telephone? Is this 1999?
The irony is, until fairly recently, Sears charged a surcharge for ONLINE ordering.
To be nobody but yourself - in a world which is doing its best, night and day, to make you everybody else - means to fight the hardest battle which any human being can fight; and never stop fighting. -- E. E. Cummings
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Oct 16, 2001
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ilove wrote: Except people are not exactly leaving in droves. Majority of the population is clueless/don't care. The big 5 are doing as well as ever and they are even gobbling up all the no frills online banks (Tangerine, Ally, etc.)
Problem is, the up and coming people that bank arent joining the Big 5. Thats where they are hurting. Of course the extra service charges are also part of greed to. Long time BMO customer here, 40 years, leaving for, and mostly left for Tangerine

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