So instead of offering customer service over the phone for orders, they are going to charge people for this service. LOL.
Sears - Order Assist Fee of $1.33 per order
- Last Updated:
- Mar 16th, 2016 12:05 pm
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- SCORE+3
- carmaster
- Deal Expert
- Jun 30, 2006
- 21132 posts
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- Toronto
- Marzipan
- Deal Addict
- Nov 28, 2007
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- Whitehorse, YT
Sounds reasonable to me to have a lower price for those who don't use the time of the hired help. I don't want to pay for those people who are quick to use a "free" number.
Cell phone service providers do it.
When ordering shares in companies the telephone fee is 3 X the on-line fee.
Cell phone service providers do it.
When ordering shares in companies the telephone fee is 3 X the on-line fee.
- makaturing
- Deal Addict
- Jul 23, 2013
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- A small town north o…
- bigphil26
- Deal Addict
- Apr 11, 2003
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- carmaster
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- Jun 30, 2006
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- eonibm
- Deal Expert
- Aug 2, 2010
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- Here 'n There
Will someone please think of the children!
- Russell
- Deal Addict
- Nov 9, 2005
- 4438 posts
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- Vulcan, AB
They won't order through an encrypted form online, but they'll give their credit card to a stranger on the phone?exiledinottawa wrote: ↑You know people who don't go online or people who don't trust shopping online.
Luddites have their priorities mixed up.
- retrothing
- Deal Addict
- Sep 19, 2005
- 3116 posts
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- Canadia
Your perspective is ageist and shows a profound lack of empathy and understanding of seniors. It also fails to acknowledge that over half of the Canadian population has functional literacy issues that make online ordering a daunting experience.
My mother is 81. She didn't start using a computer until her early 70s, and has worked very hard to "master" basic skills like email, word processing and photo manipulation. She's smart, but it has been a real challenge for her to pick up concepts that most of us feel like we were born with.
She prefers to pick up the phone to order airline tickets (although she's mastered checking in online) or make purchases simply because she is extremely worried that (a) she'll make a mistake using the web, and (b) that she won't be able to fix the problem.
Charging an "order assist" fee to seniors or people with can't read well is unacceptable.
- makaturing
- Deal Addict
- Jul 23, 2013
- 3038 posts
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- A small town north o…
Luddites are people who oppose technology.
Old people are not opposed to anything, they simply want to continue living in the ways they are comfortable.
If you were forced to shop over the phone, you'd be unhappy, so why would it surprise you if they're unhappy about being forced to shop with a computer? It's the same thing.
- Arvilish
- Sr. Member
- Dec 18, 2013
- 533 posts
- 101 upvotes
What you a child? Not heard of TTY & TTD?
*Facepalm*
*SMH that my neck hurts*
*Facepalm*
*SMH that my neck hurts*
- Spidey
- Deal Expert
- Oct 16, 2001
- 76501 posts
- 1583 upvotes
So instead of saving the company, lets add a fee that will make people not shop there more.
Its like bank fees, more people are leaving for free online banking, so the ones that stay, get charged more fees, so they leave, and the cycle continues
Its like bank fees, more people are leaving for free online banking, so the ones that stay, get charged more fees, so they leave, and the cycle continues
- carmaster
- Deal Expert
- Jun 30, 2006
- 21132 posts
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- Toronto
It's only a matter of time before Sears folds completely and closes all stores.
- ilove
- Deal Addict
- Oct 16, 2008
- 4731 posts
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Except people are not exactly leaving in droves. Majority of the population is clueless/don't care. The big 5 are doing as well as ever and they are even gobbling up all the no frills online banks (Tangerine, Ally, etc.)
- brunes
- Deal Expert
- Dec 11, 2005
- 20134 posts
- 2962 upvotes
The irony is, until fairly recently, Sears charged a surcharge for ONLINE ordering.
To be nobody but yourself - in a world which is doing its best, night and day, to make you everybody else - means to fight the hardest battle which any human being can fight; and never stop fighting. -- E. E. Cummings
- Spidey
- Deal Expert
- Oct 16, 2001
- 76501 posts
- 1583 upvotes
Problem is, the up and coming people that bank arent joining the Big 5. Thats where they are hurting. Of course the extra service charges are also part of greed to. Long time BMO customer here, 40 years, leaving for, and mostly left for Tangerine