Thank you for contacting Hisense Customer Support.
We are sorry to hear that you are experiencing issues with your unit and it would be our pleasure assisting you. Our technical is in the final stages for completing the update. Once finished you will be notified by email and/or you can keep checking through settings.
If you have any further concerns ,please do not hesitate to contact us accordingly via email or on our Customer Service line 1-855-344-7367 Mon-Fri 8am-8pm EST.