Shaw sucks - Disappointing retention deal
I called Shaw recently to cancel services and was left with just Shaw Internet. The price of my package is $59/month and they offered me a $5/month discount not to cancel internet. So for the next 6 months, I pay $54/month.
New customers get 50% off Shaw pricing for 6 months while long term customers like myself (20 years), get just $5 off. I understand that companies are looking for new customers but studies do show it is easier to retain existing customers then to seek new ones.
What I'm wondering is has anyone managed to recently get a better retention deal with Shaw than the $5/month that I was offered on my service.
After 20 years of service, I'm thinking of leaving Shaw for Telus or one of the other locals.
Thank you
New customers get 50% off Shaw pricing for 6 months while long term customers like myself (20 years), get just $5 off. I understand that companies are looking for new customers but studies do show it is easier to retain existing customers then to seek new ones.
What I'm wondering is has anyone managed to recently get a better retention deal with Shaw than the $5/month that I was offered on my service.
After 20 years of service, I'm thinking of leaving Shaw for Telus or one of the other locals.
Thank you