Hi Shell Canada, I bought your 90 carwash pass for $200 including tax. The car wash that I bought it from has been closed 5 out of the last 10 days! This is very unacceptable, I have called the customer service # on the back of the card and advised them of my situation. After the customer service agent advised me there was nothing she could do about it I asked to speak to a manager. She put me on hold and then came back and said a manager wasn't available but would have one call me back, been over a week now and no call. What kind of scam are these gas stations running? Sell a card to a customer and promise them one wash a day, but when the wash is closed, the customer is out of a wash and money. Oh and telling your customer to drive to a neighbouring city which is almost 25kms away each way to go get a wash is NOT acceptable! If this is not resolved, this is the first and last time I buy a shell card or pump my gas there. I have bought a Petro Canada 90 day wash card the past 3 years, and EVERY time their car wash was closed they politely gave me a ticket to use for a wash at a prior date when the wash is working so you don't end up losing a day, and also, if you call their customer service and say a wash was closed, without hesitation they will add days to your card. That is the way business is supposed to be done. Not ripping off your customers and telling them to waste time and money going somewhere 25kms away. To the good people that are spending their hard earned money on these wash cards, please DO NOT BUY SHELL WASH CARD. They do not stand behind it.
P.S. Still waiting for a call back from the manager at the customer service department.