Have the Shell car wash app issues been resolved?
- Last Updated:
- Oct 15th, 2019 11:56 am
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- Arrow
- Deal Fanatic
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- Apr 1, 2001
- 5069 posts
- 380 upvotes
- cata2you
- Newbie
- Aug 1, 2008
- 86 posts
- 27 upvotes
- LizzieEdm
- Member
- Sep 10, 2015
- 241 posts
- 70 upvotes
- Edmonton, AB T6X 1B7
Are you getting replacement codes through the app now, or is that part still malfunctioning?maniac2403 wrote: ↑Apr 23rd, 2018 8:36 amI had a long conversation with Shell support over this. Apparently you have to use the card once physically before you add it to an account. In case card still shows up as invalid, sign out of all phones that have the account, use the card again and then sign in.
Everything works in the app for me apart from the replacement code generation.
- swknight
- Member
- Sep 24, 2010
- 277 posts
- 7 upvotes
I am not sure if mine is having the same issue. I was able to wash with the new card once (not physically) through the app. Now it says the card is invalid. App will not give replacement code etc; card itself got cancelled (or removed?)
- LizzieEdm
- Member
- Sep 10, 2015
- 241 posts
- 70 upvotes
- Edmonton, AB T6X 1B7
Sounds like what happened to everyone last week. :-(
- cata2you
- Newbie
- Aug 1, 2008
- 86 posts
- 27 upvotes
- LizzieEdm
- Member
- Sep 10, 2015
- 241 posts
- 70 upvotes
- Edmonton, AB T6X 1B7
- LizzieEdm
- Member
- Sep 10, 2015
- 241 posts
- 70 upvotes
- Edmonton, AB T6X 1B7
I used the physical card for the first time today, but was unable to register the card online nor through the app . This is so frustrating!!!
- Kaeoue
- Sr. Member
- May 18, 2008
- 743 posts
- 97 upvotes
- Toronto
Any groups I can join?
- Man007
- Jr. Member
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- Jan 5, 2006
- 182 posts
Interested in joining a group any day for me.
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- icemiko
- Deal Addict
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- May 28, 2005
- 1616 posts
- 123 upvotes
Same, interested in joining a group, any day works for me also.
- azn_dan
- Deal Addict
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- Feb 10, 2006
- 3136 posts
- 458 upvotes
Exact same thing happened to my group yesterday. Bought the card on Friday, first use was through the app on Sunday.
I checked the app on Sunday night and it is showing expired. Going to call up Shell and get some answers.
But it appears the solution is to physically swipe the card and all is well again?
- LizzieEdm
- Member
- Sep 10, 2015
- 241 posts
- 70 upvotes
- Edmonton, AB T6X 1B7
I was not able to use the app at all for my new card. Physically swiped for the first use, but app shows code is not active and I couldn't register the card. Called Shell and was told to send them copy of card and receipt, and someone somewhere will fix it.azn_dan wrote: ↑Apr 30th, 2018 7:17 amExact same thing happened to my group yesterday. Bought the card on Friday, first use was through the app on Sunday.
I checked the app on Sunday night and it is showing expired. Going to call up Shell and get some answers.
But it appears the solution is to physically swipe the card and all is well again?
- Kyuuan
- Newbie
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- Nov 7, 2017
- 84 posts
- 108 upvotes
I would like to join a group, any day is ok. Thanks
- azn_dan
- Deal Addict
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- Feb 10, 2006
- 3136 posts
- 458 upvotes
Geeze, something is fundamentally wrong with their system.
They told me to repeat the same old steps. Unistall the app, swipe the card and then everything should be fine and dandy again.