DHL has fantastic global infrastructure and when they do the job right, there really isnt much bad to say. Just like UPS and FDX, the infrastructure is pretty awesome.packardbell wrote: ↑my vote goes to DHL but rarely have issues with the customer service.
however, when a shipment is not where it is supposed to be, these companies really only have a playbook for the CSR's to work from. thinking outside the box and "moving mountains" to fix the issue is difficult.
that said, one time my client had 6 skids bumped in Memphis by FDX and I was able to persuade them to move the skids same day on a repositioning flight. however that would have never happened by calling 1 800 GO FEDEX and talking to a robot on the phone. it was becuase of senior level and executive connections that this was possible. point being, for the average consumder, FDX, UPS, DHL are all birds of the same feather and for the most part do the job just as well as the other party. the difference is in the exceptions and neither company responds any better then the other to the average consumer.
but FDX has won the marketing war. relax, its FedEx.