shop.ca wants me to request warranty service for item that was defective on arrival?
I just purchased two identical IP cameras from shop.ca. I set it them up and one of them is defective, showing strange colours in the image. I contacted shop.ca support and they tell me the merchant will not accept a return because I've opened it and have asked me to contact the manufacturer for a warranty replacement. Is this how shop.ca normally operates? I find it ridiculous that I need to go through a warranty procedure for an item I have purchased new and is defective when received. If they are not willing to help me I am thinking of requesting a charge back from my CC. What do you think?