Shoppers Drug Mart Seniors Day discount - YMMV
Just a warning to those looking to take advantage of the Seniors discount frequently offered on Thursdays at SDM - it was a good one today, with 20% and a bonus $10 card, but make sure they know the details of the promotion first:
I just had a brutal experience this evening at SDM over the Seniors day promotion. While the signage clearly stated "SDM discounts apply to regular prices on all merchandise purchased by seniors and their accompanying family members with a valid Shoppers optimum card", they gave me a REALLY hard time about it. I was shopping with my mother-in-law (a senior), and everything was fine until I mentioned that I was looking to redeem some of MY points from MY card. They told me that I couldn't do that, since it had to be HER card and they can only scan one card per transaction. I felt that it could be interpreted that I was a family member with a valid optimum card, but after contacting head office, their interpretation was that it had to be on HER card. Silly, since I could have simply transferred 95000 points from my card to hers, but whatever. Went back to try again, and then it got TRULY ridiculous. The cashiers wouldn't let me pay. That's right, apparently the purchase had to be made with HER money for some reason. At this point, I'm fairly sure they were trying to pull that just to spite me. I couldn't even hand her my debit card to pay. I'm pretty sure that if I'd handed her cash in front of them they would've denied it as well. Just a horrible experience. At various times, I was told that the discount ONLY applied to the seniors, and no one else. I brought them one of their own signs to try to convince them. Eventually, someone at head office spoke with them and I was told by the cashiers that they would make a "one time exception". Speaking with head office after the fact, I was told that they'd speak with the store manager tomorrow, and I insisted that it be made clear that they weren't doing me a favour with a "one time exception", but they were simply forced to honour their own policy. Other customers were delayed, my mother-in-law was held up and embarrassed and, to top it off, texted my wife that it sounded like I was committing fraud. What a great night...
Anyone else been hassled like this? Sorry for the rant, folks, but the adrenaline hasn't quite drained away yet, and I need to know that I'm not crazy. Tried to post in the Off Topic, but it didn't seem to acknowledge my checkmark in agreeing to the terms. Kind of fitting, when you think about the experience I've just had.
I just had a brutal experience this evening at SDM over the Seniors day promotion. While the signage clearly stated "SDM discounts apply to regular prices on all merchandise purchased by seniors and their accompanying family members with a valid Shoppers optimum card", they gave me a REALLY hard time about it. I was shopping with my mother-in-law (a senior), and everything was fine until I mentioned that I was looking to redeem some of MY points from MY card. They told me that I couldn't do that, since it had to be HER card and they can only scan one card per transaction. I felt that it could be interpreted that I was a family member with a valid optimum card, but after contacting head office, their interpretation was that it had to be on HER card. Silly, since I could have simply transferred 95000 points from my card to hers, but whatever. Went back to try again, and then it got TRULY ridiculous. The cashiers wouldn't let me pay. That's right, apparently the purchase had to be made with HER money for some reason. At this point, I'm fairly sure they were trying to pull that just to spite me. I couldn't even hand her my debit card to pay. I'm pretty sure that if I'd handed her cash in front of them they would've denied it as well. Just a horrible experience. At various times, I was told that the discount ONLY applied to the seniors, and no one else. I brought them one of their own signs to try to convince them. Eventually, someone at head office spoke with them and I was told by the cashiers that they would make a "one time exception". Speaking with head office after the fact, I was told that they'd speak with the store manager tomorrow, and I insisted that it be made clear that they weren't doing me a favour with a "one time exception", but they were simply forced to honour their own policy. Other customers were delayed, my mother-in-law was held up and embarrassed and, to top it off, texted my wife that it sounded like I was committing fraud. What a great night...
Anyone else been hassled like this? Sorry for the rant, folks, but the adrenaline hasn't quite drained away yet, and I need to know that I'm not crazy. Tried to post in the Off Topic, but it didn't seem to acknowledge my checkmark in agreeing to the terms. Kind of fitting, when you think about the experience I've just had.