Online bill notifications
This has happened to me twice in the past year with Scotiabank Visa and Koodo. I signed up for online billing in order to be "green", but in both instances I never received notifications that my bill was available, causing me to miss payments and accrue interest. Am I mistaken to expect that I be notified when an e-bill is available? All of my other online bills have notifications. It seems to me that if a company wants to move customers to e-billing to save money, the least they can do is e-mail their customers when their bill is available. It's like printing a paper bill and just leaving it in the office, expecting the customer to come get it on their own. Yes, it is my responsibility to pay my bill on time, but I don't believe it's reasonable to log in to a dozen websites each week just to see if my bill is ready yet. What are your thoughts?