SonyStyle.ca: the Retailer that lost a customer over an alarm clock

[TenzoR]

i like sony

i hate sony so I never use their stuff

[supernerd]

Really, I think people are missing the point.

...snip...

Is it acceptable for a credit card company to call you only once if they discovered you used your credit card locally and then 5 minutes later in a city 300 miles from there and not leave a message? Is it? Please answer this question because I'm very interested. Are you going to rely on just 1 email?

I think you're missing the point.

In that little CC scenario you put up, the answer is "no": its not acceptable that they call you to ask first. They should stop the transaction first, then ask after. We're in a day and age where CC or ID fraud/theft is rampant. When it comes to detecting and preventing fraud, I'd much rather see companies err on the side of caution.

You complain as if they are trying to deceive you out of your purchase. Its a $50 clock. At that price, THEY WANT YOU TO BUY IT. However, they're willing to give up that sale if it means the prevention of CC fraud.

Now, the fact that they said the "cancelled" your order and then suddenly sent it out is stupid and messed up. But your request that they only ship it if its free is equally stupid, considering the situation arose because they are trying to detect and prevent fraud....

Lastly, HOW they try to prevent CC fraud is another issue. Yes, doing the so-called "brute-force" approach, where you blindly follow a set of rules seems dumb, but theres a "good" reason behind it -- it removes human decision-making from the equation. Humans are prone to mistakes and following the rules/policies/guidelines leaves less room for error. It also makes it easier to point fingers when something does go wrong. If you want to use your plane/water analogy... whats easier to implement? 1. "ban all liquids" or 2. "ban all 'exotic' liquids". (I'm not saying I agree with these methods... I'm just saying there's an understandable reasoning for it).

[wing0]

Holy crap...can you post something that's less than say.....5 sentences?

There's always going to be unsatisfied customers for any stores out there. You're just one of them...

[MilkyWind]

started boycotting sony a long time ago already because of other reasons.

also just to add, their quality in products and service has declined alot in the past 15 years.

[griffonman]

Please, please, please. If a million people are telling you that "you" are the problem, perhaps you should consider that "you" may be the problem. BTW, any correspondence with anyone, keep it SHORT, or lose their interest. Get some people skills too.... Good luck,

[vrus]

Please, please, please. If a million people are telling you that "you" are the problem, perhaps you should consider that "you" may be the problem. BTW, any correspondence with anyone, keep it SHORT, or lose their interest. Get some people skills too.... Good luck,

Welcome ! No need to bring up old topics

[rabbit]

The problem is that the sucker used his daddy's account with his own credit card. If he took the time to create his own account, would there still be the same problem?

The problem is that customers can't see out of their ass. Sure, Sony wasn't the greatest here, but the customer has to accept the responsibility for his own stupidity. Being pigheaded doesn't help a bad situation get any better, either.

[i6s1]

This thread sucked a year ago and it sucks now. Lock?