Sporting Life Worst Shopping Experience!!
I have just experienced one the worst sales experience in my life!! I tried to purchase a tennis racquet from Sporting Life on-line.
When I tried to order my grip size, the price jumped $50. I called the store, spoke to the manager, and I was told to go ahead and order it and he would make the changes at his end.
I had a 20% off coupon, that was calculated incorrectly. $140 – 20%... should be $112…they charged me $118, but for $6 bucks, i thought it wasn't worth the debate. He called that evening to tell me the price that I would see on my credit card. I joked...it is in stock right??? Of course… I was told.
The next day I received an email confirming shipment, and a UPS tracking number. 3 hours later, a form letter email arrived saying it was out of stock and the order was abruptly cancelled. Upon follow up, I was told there was one left, in a smaller size. I said I would take it.
I drove to the store to see it first...luckily, since it turned out to be two sizes LARGER. The worker in the tennis department told me it happens all the time..on line data base is not accurate. He then blames the on-line department for grabbing the wrong racquet, and then had to cancel it. He then started to bad mouth the racquet, telling me it was a mistake to buy and tried to switch me to another one, saying it was for stronger players and no female professional players use this racquet. (they do...) He never even asked what level of player I was!! He said I would need a ‘forgiving’ ‘recreational’ racquet. Why would he assume this?? I was put in an uncomfortable position trying to justify that I was in fact, a strong player with a crowd of on-lookers listening to the conversation!!
I wasted a ton of time back and forth emails, store visit, was insulted, AND NOW I HAVE BEEN CHARGED ON MY CREDIT CARD!!! I will provide updates on my progress with this.
Ironic this comment is at the end of all my communication with them:
‘We are a retailer with Passion, Knowledge, Integrity and are committed to a relentless desire to improve our performance in creating the highest quality experience for all our Customers and Staff.’
When I tried to order my grip size, the price jumped $50. I called the store, spoke to the manager, and I was told to go ahead and order it and he would make the changes at his end.
I had a 20% off coupon, that was calculated incorrectly. $140 – 20%... should be $112…they charged me $118, but for $6 bucks, i thought it wasn't worth the debate. He called that evening to tell me the price that I would see on my credit card. I joked...it is in stock right??? Of course… I was told.
The next day I received an email confirming shipment, and a UPS tracking number. 3 hours later, a form letter email arrived saying it was out of stock and the order was abruptly cancelled. Upon follow up, I was told there was one left, in a smaller size. I said I would take it.
I drove to the store to see it first...luckily, since it turned out to be two sizes LARGER. The worker in the tennis department told me it happens all the time..on line data base is not accurate. He then blames the on-line department for grabbing the wrong racquet, and then had to cancel it. He then started to bad mouth the racquet, telling me it was a mistake to buy and tried to switch me to another one, saying it was for stronger players and no female professional players use this racquet. (they do...) He never even asked what level of player I was!! He said I would need a ‘forgiving’ ‘recreational’ racquet. Why would he assume this?? I was put in an uncomfortable position trying to justify that I was in fact, a strong player with a crowd of on-lookers listening to the conversation!!
I wasted a ton of time back and forth emails, store visit, was insulted, AND NOW I HAVE BEEN CHARGED ON MY CREDIT CARD!!! I will provide updates on my progress with this.
Ironic this comment is at the end of all my communication with them:
‘We are a retailer with Passion, Knowledge, Integrity and are committed to a relentless desire to improve our performance in creating the highest quality experience for all our Customers and Staff.’