I got some updates regarding my order.
I decided to call them since my estimated delivery date was set for the 17th of October. The rep seems surprised I didn’t receive my order. She said she would send an escalation to the supplier to fulfill the order asap. Again, no mention of cancelling the presale and replace with the actual item. At this point I think the whole “email escalation to supplier” is just a way to keep the customer from calling back again.
I decided to call them since my estimated delivery date was set for the 17th of October. The rep seems surprised I didn’t receive my order. She said she would send an escalation to the supplier to fulfill the order asap. Again, no mention of cancelling the presale and replace with the actual item. At this point I think the whole “email escalation to supplier” is just a way to keep the customer from calling back again.