Staples Needs to Close Their Doors
Staples as a retailer has been a nightmare. If you buy something don't expect them to stand behind their products.
I have had many issues with this retailer over the years, but always seem to go back.
My most recent issue, I bought a leather office chair. Inside of a year the leather started to crack. Thing's were busy and I wasn't in a rush expecting an expensive leather chair to have a 3 or 5 year warranty.
Recently I tried to have it replaced. To my surprise it was a 1 year warranty. The sotre gave me the manufacturers number.
As a side note stay away from True Innovations (also known as True Seating). Horrible customer service as well. As it was 4 months outside of the warranty, they were willing to sell me a replacement seat, but were not bothered in the least that their product had failed.
Back to the store I bought it at. The manager also was less than helpful. He was unwilling to even forward the complaint to the area manager. Instead he sent me to the corporate office 1-800 number.
After eventually working through thier rediculous excuse for a telephone system I finally reached a human being. Corporate staples must care about their reputation right? Wrong, they were the worst of them all. When I finally reached an agent he was the rudest yet. Unwilling to help and basically hanging up before the conversation was over. Would love to see the quality reps pull the tape on that conversation and see how long he would keep his job.
So, in the long run I have a broken chair and staples has lost of customer.
In summary. Stay away from Staples if you expect any level of support.
Buyer be ware.
I have had many issues with this retailer over the years, but always seem to go back.
My most recent issue, I bought a leather office chair. Inside of a year the leather started to crack. Thing's were busy and I wasn't in a rush expecting an expensive leather chair to have a 3 or 5 year warranty.
Recently I tried to have it replaced. To my surprise it was a 1 year warranty. The sotre gave me the manufacturers number.
As a side note stay away from True Innovations (also known as True Seating). Horrible customer service as well. As it was 4 months outside of the warranty, they were willing to sell me a replacement seat, but were not bothered in the least that their product had failed.
Back to the store I bought it at. The manager also was less than helpful. He was unwilling to even forward the complaint to the area manager. Instead he sent me to the corporate office 1-800 number.
After eventually working through thier rediculous excuse for a telephone system I finally reached a human being. Corporate staples must care about their reputation right? Wrong, they were the worst of them all. When I finally reached an agent he was the rudest yet. Unwilling to help and basically hanging up before the conversation was over. Would love to see the quality reps pull the tape on that conversation and see how long he would keep his job.
So, in the long run I have a broken chair and staples has lost of customer.
In summary. Stay away from Staples if you expect any level of support.
Buyer be ware.