Shopping Discussion

Staples online return policy?

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  • Jun 14th, 2013 6:56 am
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Deal Addict
Nov 2, 2007
2932 posts
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Toronto

Staples online return policy?

Has anyone returned anything that was bought online from staples.ca?

I just want to know how they go about with their returns before i purchase something. (something heavy)

Can i go bring it to a near by staples instead of shipping it back? Is the shipment back to staples warehouse paid for?
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Deal Guru
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Jun 1, 2006
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Personally I have not but a lot of RFD members have no problem returning things to thier local Staples.
Have a nice day!


Deal Addict
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Mar 29, 2006
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smartfood wrote:
Jun 2nd, 2008 11:59 pm
Has anyone returned anything that was bought online from staples.ca?

I just want to know how they go about with their returns before i purchase something. (something heavy)

Can i go bring it to a near by staples instead of shipping it back? Is the shipment back to staples warehouse paid for?
Don't bring it anywhere. Call their number and they will come get it from you.
Sr. Member
Sep 27, 2004
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Scarborough
go to your local rent-all
Deal Fanatic
Aug 22, 2006
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smartfood wrote:
Jun 2nd, 2008 11:59 pm
Has anyone returned anything that was bought online from staples.ca?

I just want to know how they go about with their returns before i purchase something. (something heavy)

Can i go bring it to a near by staples instead of shipping it back? Is the shipment back to staples warehouse paid for?

If you buy something from Staples, you can bring it back to the stores for a full refund with one exception. They generally will NOT refund you shipping if you had to pay shipping but only the price of the product. If you ordered >50, then this wouldn't be an issue (and who would order something online <50 to pay $15 shipping is beyond me).

You also have the option of phoning Staples CS and they will send someone over the next day (unless the next day = weekend, in that case monday). They will pickup the item and return it for you for free and you'll be refunded on your CC (you'll be refunded on your CC even if you return it in store).
Deal Addict
Mar 14, 2005
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Bringing back an old thread, don't know if the old answers still apply.
I'm looking to order off the staples.ca website, but can't find any mention about return online orders to the store.

Can Staples.ca order be returned for a full refund at a Store Location?
Member
Jan 11, 2007
293 posts
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Vancouver
xstatik wrote:
Jan 25th, 2010 8:46 am
Bringing back an old thread, don't know if the old answers still apply.
I'm looking to order off the staples.ca website, but can't find any mention about return online orders to the store.

Can Staples.ca order be returned for a full refund at a Store Location?
I cannot find anything online about returning products ordered online to their retail stores, however, I have a recent catalogue which clearly states that you can (i.e. the policy hasn't changed).
Deal Addict
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Dec 20, 2004
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Holy bumpage!

According to Staples, items that are only available on the online store (Items with "Available through phone, fax and online orders only. Not available at Staples retail stores.") cannot be refunded at staples retail stores. They must be picked up by a Staples driver although it won't cost you anything for that.
:twisted: :evil: :lol: :D :cheesygri
Deal Addict
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Mar 19, 2010
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Onterrible
Hey everyone,

I need to return something I bought online, but they didn't ship a receipt or invoice. Can I just use the invoice they sent to my email?
Does this work?
Check out my >>Blog<< to learn how to get CashBack from Shopping Online! (Almost EVERY online retailer)
Deal Fanatic
Jan 7, 2002
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Canuckerr wrote:
Oct 18th, 2012 10:11 am
Can I just use the invoice they sent to my email?
What did they tell you when you e-mailed/phoned them to ask?

I don't see why not since there's a complete record of your purchase online, but you'll get the most authoritative answer if you ask them, not us.
veni, vidi, Visa
Member
Feb 7, 2012
331 posts
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Toronto
GP-02 wrote:
Mar 14th, 2012 3:57 pm
According to Staples, items that are only available on the online store (Items with "Available through phone, fax and online orders only. Not available at Staples retail stores.") cannot be refunded at staples retail stores. They must be picked up by a Staples driver although it won't cost you anything for that.
I can't find anything to this effect in their policies, though I have found two separate instances (once in their "Returns" policy and once in the FAQ) that state flat-out that online and catalogue purchases may be returned in-store with your packing slip. For anything not available in-store, I suspect they just ship it back to the warehouse (opposite of delivering online orders for in-store pick-up).
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