1) When trading it became complicated when trying to know if I was being quoted the Real time price or not, some pages are giving 15 min delay, even when trading... not acceptable.
2) I had to deposit share certificates to put them into acct for trading. I phoned to inquired on the cost. They said it was free.
IT WAS NOT FREE, they ended up charging $340. Which basically blows out everything I had saved by using Questrade over the years.
(Most other institutions this is free)
I called to get this reimbursed and had to fight with them for a month and only got partial credit.
After seeing how they treat their customers in these situations and in light of the points above, I left them.