Suggestions on ensuring condo work is done
Since I am on the Board, I am stopped almost weekly by a resident who complains their requests for various mtnce items are never completed. They claim they sent an email to the manager or called, was assured it would be dealt with but nothing. This week I was told about 3 items that were requested back in April and nothing was done! The Board had no idea.
We only have 96 units and are a low-rise bldg, so no actual superintendent onsite. When items need to be fixed the manager is contacted then asks the appropriate provider to fix/resolve the issue.
How do we, as a Board, ensure things are being looked after? We only hear about these things if the owners get really ticked off and track one of us as Board members down. Is there any way we can be proactive about this? How can we hold the property manager's feet to the fire on items like this?