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Has anyone else noticed when you call the easyline support you get someone from india who you can barely understand?
wtf is wrong with td why the hell would they do this. anyone know how i can talk to someone locally instead of india
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Mar 6th, 2012 08:54 PM #1Permanently Banned
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TD Canada Trust now routing all calls to India?
Last edited by DoinkTheClown; Mar 6th, 2012 at 10:17 PM.
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Mar 6th, 2012 08:55 PM #2
Because it is cheaper?? And Canadians are angry with increasing bank fees from TD and moving to ING/PCF
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Mar 6th, 2012 09:17 PM #3
Nah, they just moved the call center to Brampton
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Mar 6th, 2012 09:19 PM #4
[QUOTE=sylpherware;14382251]Nah, they just moved the call center to Brampton[/QUOTE]
This. If you have been to Brampton recently you would easily notice this.LOG IN TO THANK No one has yet thanked Hitman21 for this post.
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Mar 6th, 2012 09:27 PM #5
Why would you call them, anyways? Do they still tell you it's illegal for you to opt out of paper statements? I've been hearing that for years from that phone line.
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Mar 6th, 2012 09:42 PM #6Permanently Banned
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[QUOTE=Hitman21;14382262]This. If you have been to Brampton recently you would easily notice this.[/QUOTE]
this is not true. i asked the person on the other end of the phone where they were speaking to me from and all 3 times the different people said indiaLOG IN TO THANK No one has yet thanked DoinkTheClown for this post.
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Mar 6th, 2012 09:51 PM #7LOG IN TO THANK No one has yet thanked Junigenmukyoku for this post.
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Mar 6th, 2012 09:57 PM #8
[QUOTE=DoinkTheClown;14382408]this is not true. i asked the person on the other end of the phone where they were speaking to me from and all 3 times the different people said india[/QUOTE]
This is the first time I hear anything such as this. Easyline, MoneyOut and Insurance are in London ... Easyline is in Markham call center as well. I am just not sure what else they support there.LOG IN TO THANK No one has yet thanked boyoflondon for this post.
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Mar 6th, 2012 10:17 PM #9Permanently Banned
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[QUOTE=Junigenmukyoku;14382469]If they really are it's because it's cheaper.
You can always go to your branch and talk to them in person if it's important.[/QUOTE]
obviously because its cheaper, but when i ask why i mean why as in we cant understand them, sheeshLOG IN TO THANK No one has yet thanked DoinkTheClown for this post.
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Mar 6th, 2012 10:27 PM #10
My roommate works at the TD call centre at Steeles/Victoria Park. He said 90% of calls are sent to India, and escalations are routed back to Scarborough or Brampton.
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Mar 6th, 2012 10:32 PM #11
I have heard that if you press 2 for French, you will get someone in Canada who speaks French but will also be able to speak English. I've never tried it myself but I've heard of people who have tried it.
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Mar 6th, 2012 10:43 PM #12
[QUOTE=sylpherware;14382251]Nah, they just moved the call center to Brampton[/QUOTE]
[QUOTE=DoinkTheClown;14382408]this is not true. i asked the person on the other end of the phone where they were speaking to me from and all 3 times the different people said india[/QUOTE]
I believe that was a joke._______________
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Mar 6th, 2012 11:34 PM #13
Yea I noticed this when I called them the other day. I thought the person was from brampton. Another time I called a specialist and the person sounded asian, possibly from markham?
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Mar 6th, 2012 11:44 PM #14
I don't care if calls are routed to India or Antarctica. I just want someone who can speak damn English, but it's getting harder and harder these days.
Last edited by bullionaire; Mar 6th, 2012 at 11:50 PM.
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Mar 7th, 2012 12:49 AM #15
[QUOTE=DoinkTheClown;14382131]Has anyone else noticed when you call the easyline support you get someone from india who you can barely understand?
wtf is wrong with td why the hell would they do this. anyone know how i can talk to someone locally instead of india[/QUOTE]
You are late. Old news OP. Its almost 4-5 years now. May be more. Ellen Roseman had article about that.
And all the calls on weekend/Long wend defiantly go to India_______________
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Originally Posted by AcidBomber
