Td tfsa

[Thalo]

Yes! I dropped of my TDW application at a TD branch in november, and still don't have an account.

That answers my question in the other thread. Why do you think your account will be opened quickly and efficiently when you just "drop off an application"? Any FA or FSR in that branch can open the account for you and get it done right.

[tmo72]

That answers my question in the other thread. Why do you think your account will be opened quickly and efficiently when you just "drop off an application"? Any FA or FSR in that branch can open the account for you and get it done right.

To be more clear, I did see a financial advisor. At the time he told me that they weren't set up for electronic applications yet, so I filled in a paper one. This was during the week they started accepting "pre-registrations"... he said I was the first person to register at his branch.

Maybe I will have to go in again. The timeline for opening my account has gone from "one or two days" to "we don't know exactly". Funny thing is, I thought that by signing up right away I'd avoid any rushes... but it seems now I may have signed up before they were ready for it.

It looks like lots of other people are having problems with their tfsas (and not just td):
http://network.nationalpost.com/np/b...sa-launch.aspx

[Doz9]

You should all know that TD is monitoring this board. The subject line above is the subject of my last post (#47 on page 4 of this forum).

This morning I rec'd the following email from TD:

RE: TFSA not setup even though I pre-registered on Dec 10 (Thread:477235)

Dear (my name was inserted here),

TD Waterhouse strives to provide the utmost in professional service and we regret any instances where we fall short of expectations. Unfortunately, due to higher than anticipated demand and a high number of account application deficiencies, our back office has experienced delays in processing the application forms for the new Tax Free Savings Accounts.

To inquire about the status of your account application, please contact a TD Waterhouse Investment Representative at 1-800-465-5463 or 416- 982-7686. We are available 24 hours per day, 7 days per week, to assist you.

We regret any inconvenience this experience may have caused.

Regards,

Gregg Pelletier
Investment Representative, e-Client Services
TD Waterhouse Canada Inc.

This guy prpobably makes a decent buck doing this so I thought he might have been smart enough to read between the lines and figure out that I've already spent hours and hours on the phone with their 'Investment Representatives'.
If he couldn't read between the lines then he should have looked at my file before he gave me that 'advice'. He was able to obtain my email address from Red Flag. That's enough info to find me in his system.

Just another example of the quality of TD employee's/management.

[dealzuser]

I have an appointment with a TD Waterhouse rep on Sat. to set up my account. In past experience, I was able to use the account as soon as the TDW rep opened it. They gave me an account number right away.

When I emailed to ask, he didn't say that I have to wait before funding it...

I guess I'll see on Sat...

[Thalo]

You should all know that TD is monitoring this board. The subject line above is the subject of my last post (#47 on page 4 of this forum).

This morning I rec'd the following email from TD:

RE: TFSA not setup even though I pre-registered on Dec 10 (Thread:477235)

Dear (my name was inserted here),

TD Waterhouse strives to provide the utmost in professional service and we regret any instances where we fall short of expectations. Unfortunately, due to higher than anticipated demand and a high number of account application deficiencies, our back office has experienced delays in processing the application forms for the new Tax Free Savings Accounts.

To inquire about the status of your account application, please contact a TD Waterhouse Investment Representative at 1-800-465-5463 or 416- 982-7686. We are available 24 hours per day, 7 days per week, to assist you.

We regret any inconvenience this experience may have caused.

Regards,

Gregg Pelletier
Investment Representative, e-Client Services
TD Waterhouse Canada Inc.

This guy prpobably makes a decent buck doing this so I thought he might have been smart enough to read between the lines and figure out that I've already spent hours and hours on the phone with their 'Investment Representatives'.
If he couldn't read between the lines then he should have looked at my file before he gave me that 'advice'. He was able to obtain my email address from Red Flag. That's enough info to find me in his system.

Just another example of the quality of TD employee's/management.

Absolutely it's being monitored by TD staff. I'm monitoring it. I even brought this thread to the attention of some of the staff at my branch to try to improve customer service.

To be more clear, I did see a financial advisor. At the time he told me that they weren't set up for electronic applications yet, so I filled in a paper one. This was during the week they started accepting "pre-registrations"... he said I was the first person to register at his branch.

Maybe I will have to go in again. The timeline for opening my account has gone from "one or two days" to "we don't know exactly". Funny thing is, I thought that by signing up right away I'd avoid any rushes... but it seems now I may have signed up before they were ready for it.

It looks like lots of other people are having problems with their tfsas (and not just td):
http://network.nationalpost.com/np/b...sa-launch.aspx

That's what I hear too, that we're not alone in this. Think about it, RRSPs have been around for what, 3 decades? Yet we still get a glut of new account openings for those every year in Jan/Feb. TFSAs are completely new, so everyone out there wants to open one at the same time, as well they should. Every single new account application for any investment dealer has to be looked over with human eyes and vouched by a "Branch Manager" (compliance person). This is an almost herculean task.

Regarding opening the account electronically, unfortunately you would have been able to do this at the branch with the FA, it's just that the link to the electronic form was not shared by TDW with the branches right away in early December, or whenever it was. Myself, I e-mailed this link to a branch FA, had him open the account for me and it was open on Dec 31st already, transferred money in on the 1st.

[max88]

An administration fee ($50 + $2.50 GST) was charged to my TDWH TFSA on June 23rd. I signed up for eService, the fee should have been waived. Will be calling TDWH...

Anyone has this fee charged to your TDWH TFSA?

[bonzo]

An administration fee ($50 + $2.50 GST) was charged to my TDWH TFSA on June 23rd. I signed up for eService, the fee should have been waived. Will be calling TDWH...

Anyone has this fee charged to your TDWH TFSA?

I was charged two days ago in my chequing account, called and they said they would reverse it since I signed up to eServices however the fee was reversed and placed into the TFSA.

[glossyy]

I was charged two days ago in my chequing account, called and they said they would reverse it since I signed up to eServices however the fee was reversed and placed into the TFSA.

Wait, I just signed up for the TFSA account but the information sheet said paper statement is free, is that not true? I just signed up for the tfsa account for the simply save program. Is there any disadvantages for this? I was originally signed up to transfer money to the companion savings account but I was interested in the 1% savings interest so I switched.