Computers & Electronics

Teksavvy Free Internet Cable Upgrade from 15Mbps to 25Mbps

  • Last Updated:
  • Nov 21st, 2017 1:42 am
[OP]
Newbie
Mar 4, 2017
34 posts
25 upvotes

Teksavvy Free Internet Cable Upgrade from 15Mbps to 25Mbps

A friend of mine noticed that Teksavvy got rid of their Cable Internet 15Mbps pacakage which we were on and replaced it with 25mbps for the same price. However we were still stuck on their 15mbps. He got the free upgrade by calling in while I did it myself through their website. It took 2 days before I got confirmation that the upgrade was complete and after resetting my modem, I got a nice bump in both upload and download speed. Not sure why they didn't do it automatically for their existing customers but anyway, I am very happy with the free speed boost :)

Screenshot_2017-11-10-23-46-45.png
Last edited by andrew1joe871622 on Nov 10th, 2017 10:27 pm, edited 2 times in total.
29 replies
Jr. Member
Dec 11, 2004
197 posts
17 upvotes
Toronto, ON
Did you check if your monthly bandwidth is the same? I'm on an old 400gb package but all the new ones are 200 or unlimited.
[OP]
Newbie
Mar 4, 2017
34 posts
25 upvotes
Really? Mine still shows 400gb for my postal code which is in Vancouver.
Sr. Member
User avatar
Feb 2, 2005
975 posts
134 upvotes
I have 30/5 (400G) cable package at $39.95 in Alberta. Tek recently got rid of it in favour of the 25M ($32.95) or 75M ($49.95). Is there any benefit for me to call in? I'd rather keep my DCM475 as I own it. Happy with 30M download speed so far but might consider 25M if it can support two Netflix streams.
Deal Guru
User avatar
Aug 6, 2001
11748 posts
888 upvotes
Mississauga
T-Bone wrote:
Nov 11th, 2017 12:36 am
I have 30/5 (400G) cable package at $39.95 in Alberta. Tek recently got rid of it in favour of the 25M ($32.95) or 75M ($49.95). Is there any benefit for me to call in? I'd rather keep my DCM475 as I own it. Happy with 30M download speed so far but might consider 25M if it can support two Netflix streams.
You can do 2 Netflix streams for sure on 25mbps
[OP]
Newbie
Mar 4, 2017
34 posts
25 upvotes
T-Bone wrote:
Nov 11th, 2017 12:36 am
I have 30/5 (400G) cable package at $39.95 in Alberta. Tek recently got rid of it in favour of the 25M ($32.95) or 75M ($49.95). Is there any benefit for me to call in? I'd rather keep my DCM475 as I own it. Happy with 30M download speed so far but might consider 25M if it can support two Netflix streams.
Netflix has bandwidth requirements here: https://help.netflix.com/en/node/306

It shows you can easily do multiple Netflix streams in HD but not Ultra HD. However even with 30M, you can only realistically do one. On a side note I do wonder if 25M package is really a 30M package because I am getting 30M speed all the time - the free upgrade effectively doubled my download speed from 15M to 30M.
Sr. Member
User avatar
Feb 2, 2005
975 posts
134 upvotes
Sweet thanks guys. Might just save $7 per month.
Jr. Member
Nov 2, 2015
179 posts
36 upvotes
Markham
I got DSL 15 M only, is it only for cable customer?
[OP]
Newbie
Mar 4, 2017
34 posts
25 upvotes
For now, that appears to be the case.
a16107 wrote:
Nov 11th, 2017 1:11 am
I got DSL 15 M only, is it only for cable customer?
Jr. Member
Mar 28, 2016
183 posts
38 upvotes
Calgary, Alberta, Ca…
I'm on the 30Mbps right now for $39.99. Will I notice any difference in speed if I drop down to 25Mbps? It'll save me $7 a month.
[OP]
Newbie
Mar 4, 2017
34 posts
25 upvotes
Depends on what you do. If you stream 4k movies and want to have enough bandwidth to browse without pauses, maybe the extra 5M would help.
Jr. Member
Nov 16, 2006
179 posts
31 upvotes
I think we should try to find out why Teksavvy isn't automatically upgrading people to faster speeds? why should the onus be on the customer to figure out that they could get more value for their money.

I know several other providers that mass upgraded their customer base to faster plans for the same price.
Deal Addict
User avatar
Dec 20, 2004
1385 posts
336 upvotes
Port Coquitlam, BC
madhater wrote:
Nov 11th, 2017 7:27 am
I think we should try to find out why Teksavvy isn't automatically upgrading people to faster speeds? why should the onus be on the customer to figure out that they could get more value for their money.

I know several other providers that mass upgraded their customer base to faster plans for the same price.
Probably because it's not cost efficient for them to do so, if the price is still the same. If someone calls in and asks, yeah, but they can save on network resources by not upgrading everyone automatically like the bigger ISPs do.
Newbie
Sep 11, 2017
9 posts
3 upvotes
I'm in Western Quebec. I see no 25MB cable plans at all. There's Cable 15, Cable 20 and Cable 30. (See attached photo.) Anyone from Qc tried this kind of upgrade?
Also, if they are upping Cable 15 packages to 25, wouldn't they upgrade 20 to 25 as well?

On a side note, I've been really disappointed with my Cable 20 plan in the last couple years. Constant drop outs during peak and non-peak hours of the day, making even VOIP calls impossible. There really isn't any competition at that price point where I am, though. I'd love for someone to correct me...
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