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Telus direct-to-customer fibre deal?

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  • Apr 24th, 2019 2:55 pm
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[OP]
Newbie
User avatar
Aug 9, 2017
3 posts
Edmonton

Telus direct-to-customer fibre deal?

So I just had a couple of Telus guys knock on my door (in Edmonton, AB). Here's what they had to offer:
  • 150Mb fibre connection
  • Free tv service (probably whatever is their cheapest)
  • Free home phone
$65 per month.

They assured me that was not a promotional price, and it would never go up (hmm...). They also said that if I didn't use the tv or the phone service (I wouldn't) then I would get some kind of "credits" which would bring the price down to $50 per month.

Here's the kicker. They said because this is a part of the "direct-to-customer" program, none of this is advertised anywhere online or in print.

It sounds like it might be a better deal than what I'm getting right now with Teksavvy but it's setting off my "too-good-to-be-true" warning bells. Also I tend not to trust door-to-door salespeople with no verifiable documentation.

Has anybody else seen this before? Does a Telus direct-to-customer program actually exist? And also importantly, are there some limits that they're not telling me about? Like is there actually a two-year time limit or something before they jack up the price?
5 replies
Deal Guru
User avatar
Mar 23, 2008
10145 posts
6444 upvotes
Edmonton
Ozariig wrote: So I just had a couple of Telus guys knock on my door (in Edmonton, AB). Here's what they had to offer:
  • 150Mb fibre connection
  • Free tv service (probably whatever is their cheapest)
  • Free home phone
$65 per month.

They assured me that was not a promotional price, and it would never go up (hmm...). They also said that if I didn't use the tv or the phone service (I wouldn't) then I would get some kind of "credits" which would bring the price down to $50 per month.

Here's the kicker. They said because this is a part of the "direct-to-customer" program, none of this is advertised anywhere online or in print.

It sounds like it might be a better deal than what I'm getting right now with Teksavvy but it's setting off my "too-good-to-be-true" warning bells. Also I tend not to trust door-to-door salespeople with no verifiable documentation.

Has anybody else seen this before? Does a Telus direct-to-customer program actually exist? And also importantly, are there some limits that they're not telling me about? Like is there actually a two-year time limit or something before they jack up the price?
What part of town are you in? They're supposed to be bringing fiber to our neighborhood this spring...

C
[OP]
Newbie
User avatar
Aug 9, 2017
3 posts
Edmonton
CNeufeld wrote: What part of town are you in? They're supposed to be bringing fiber to our neighborhood this spring...

C
If it's legit then I think it's part of their fibre roll-out. I live in Duggan.

They didn't have any print contracts for me to review, it was all on their iPads (another red flag, imo). I've asked them to send me the details and will post them here if they get back to me.
[OP]
Newbie
User avatar
Aug 9, 2017
3 posts
Edmonton
Telus guy called me back. He said that all their stuff is on their iPads and there is no way to give me a copy of the offer except as a confirmation after I've accepted the offer from them in-person. He assured me that I would have an opportunity to cancel between then and the service appointment if I didn't like something that I saw, but of course the onus would be on me to intervene and get in touch with Telus in order to cancel.

This sounds like high-pressure-salesperson stuff to me, so I told him no thanks. Is anybody else put off by this stuff or is it just me?
Deal Guru
User avatar
Mar 23, 2008
10145 posts
6444 upvotes
Edmonton
If you have any questions, I would call Telus back directly and see if this is on the up-and-up. Did they show any id, and if so, was it actual Telus ID?

C

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