Cell Phones

Telus put my phone ( Telus sold to me) to IMEI blacklist as stolen?

  • Last Updated:
  • Mar 6th, 2019 3:40 pm
[OP]
Member
Feb 24, 2008
228 posts
99 upvotes
Ottawa

Telus put my phone ( Telus sold to me) to IMEI blacklist as stolen?

Hi,

I just signed an Iphone with Telus last December, and yesterday I lost the service.
I just checked my phone is on Telus's blacklist and national blacklist as LOST/STOLEN.

I'm contacting Telus to remove my phone from that list.

But I'm more wondering, does Telus has right to report my phone as LOST/STOLEN without my permission?
Or is that means I'm not the first user? Telus are selling me a pre-owned phone as new phone?

Thanks for any information
25 replies
Deal Expert
User avatar
Feb 24, 2003
15167 posts
2132 upvotes
Toronto
No one can answer the question for sure except Telus.
Moderator
Sep 27, 2003
9556 posts
2281 upvotes
Newmarket
Only TELUS can tell you why it was blacklisted. We could speculate for days here and not get it right.
RFD Forums Moderator
[OP]
Member
Feb 24, 2008
228 posts
99 upvotes
Ottawa
Thanks for suggestion

Telus told me is a "mistake".

I come here just because I'm not very believe that :twisted:
Deal Addict
User avatar
Nov 14, 2003
3161 posts
1517 upvotes
Everywhere
A good reason never to buy a phone from a carrier
Deal Addict
Nov 1, 2009
1091 posts
356 upvotes
Was going to say nonpayment, but that wasn't the case.
Glad you got back in service.
Deal Addict
Aug 18, 2018
1527 posts
1101 upvotes
SFO <==> YYZ
punkren wrote:
Feb 22nd, 2019 10:26 am
Thanks for suggestion

Telus told me is a "mistake".

I come here just because I'm not very believe that :twisted:
It's a Telus exclusive feature called "reverse protection". :D
Deal Expert
User avatar
Nov 28, 2013
16365 posts
6311 upvotes
Oakville
jay-em wrote:
Feb 22nd, 2019 10:51 am
Was going to say nonpayment, but that wasn't the case.
Glad you got back in service.
You can't get blacklisted for nonpayment any way. A carrier can block your phone from their network specifically, but can't add you to the national blacklist.
Lucky Koodo $40/6GB (with $15/10GB add-on) recipient
[OP]
Member
Feb 24, 2008
228 posts
99 upvotes
Ottawa
wearysky wrote:
Feb 22nd, 2019 4:41 pm
You can't get blacklisted for nonpayment any way. A carrier can block your phone from their network specifically, but can't add you to the national blacklist.
Yeah, that's my concern.
If carrier can't put phone to national blacklist, that means my phone might has a pre-owner and reported the phone as stolen....
In other words...Telus sold me a used phone...?

I don't know how to verify that...

They told me will fix it in 48 hours, now already 46 hours, still no service.
I just called, been told I have to wait until 48 hours...
Deal Expert
User avatar
Nov 28, 2013
16365 posts
6311 upvotes
Oakville
punkren wrote:
Feb 22nd, 2019 4:52 pm
Yeah, that's my concern.
If carrier can't put phone to national blacklist, that means my phone might has a pre-owner and reported the phone as stolen....
In other words...Telus sold me a used phone...?

I don't know how to verify that...

They told me will fix it in 48 hours, now already 46 hours, still no service.
I just called, been told I have to wait until 48 hours...
In theory it's possible that they sold you a phone that was bought and returned, but unlikely that that's what happened here - not only would it have had to be bought and returned, but they would have also have had to fail to register the return in their system, *and* failed to register the new sale to you, *and* the person that bought and returned it would have had to been the one to report it lost/stolen to get it added to the blacklist, and why would they bother doing that? More likely is just that it was a simple screw up.

Hanlon's razor: Never attribute to malice that which is adequately explained by stupidity.
Lucky Koodo $40/6GB (with $15/10GB add-on) recipient
Deal Expert
User avatar
Dec 12, 2009
18392 posts
6482 upvotes
Toronto
It seems like Telus does a lot of this crap. A friend bought a phone from Koodo on tab. The tab was being paid as was the monthly bill. Out of the blue, the phone stopped connecting to the network. This was reported to Koodo and they took forever to investigate the reason. In the mean time, they offered a replacement phone with discount. Two weeks later, they reported the phone was place on the blacklist in error. This was a few years ago. The schitt show continues.
Koodo $40/6GB
Public Mobile 2016 fall promo, $23/1GB, $38/5GB
Fido $0.00/3GB+tablet
Tangerine Bank
[OP]
Member
Feb 24, 2008
228 posts
99 upvotes
Ottawa
Ok. After 48 hours, I called, they said the are suspecting someone is fraud the phone, and the "someone" can be me.
So CCTS is my only solution now
Deal Expert
User avatar
Dec 12, 2009
18392 posts
6482 upvotes
Toronto
punkren wrote:
Feb 22nd, 2019 8:58 pm
Ok. After 48 hours, I called, they said the are suspecting someone is fraud the phone, and the "someone" can be me.
So CCTS is my only solution now
Just make sure you have a good detail of the interactions with Telus. The key to winning is concise documentation. The CCTS is supposed to intervene only after two parties fail to work out a solution. Before going to the CCTS, I suggest giving Telus one last call and pointing out that the CCTS is the next recourse. They might crap themselves and actually offer you a good resolution.
Koodo $40/6GB
Public Mobile 2016 fall promo, $23/1GB, $38/5GB
Fido $0.00/3GB+tablet
Tangerine Bank

Top