They cancelled my order, my money was refunded, but they still shipped it what now?
Yeah so I ordered an item off a website(shoes) and like 30 mins after I sent them an email requesting them to cancel my order.
However I still received an email saying that my order was dispatched the next morning , so i sent emails again requesting them to cancel. I got an email saying that my order was to be canceled, since the shipping company had not picked up the item yet(i saw it on the tracking website.) I was refunded yesterday.
But I checked the shipping tracking number and now its in my town, At local FedEx facility, waiting to be shipped which I assume should be tommorow.
So what now? Should I just keep it? Because there is no way that I'm paying to ship it back to them(they would have to pay its their error)
However I still received an email saying that my order was dispatched the next morning , so i sent emails again requesting them to cancel. I got an email saying that my order was to be canceled, since the shipping company had not picked up the item yet(i saw it on the tracking website.) I was refunded yesterday.
But I checked the shipping tracking number and now its in my town, At local FedEx facility, waiting to be shipped which I assume should be tommorow.
So what now? Should I just keep it? Because there is no way that I'm paying to ship it back to them(they would have to pay its their error)