Think twice about going to WIND MOBILE. WARRENTY PROBLEMS
Problem with the phone: Bought blackberry 9700 in December at Pacific Mall. Have 1 year warranty on it. As of Aug 01, 2011. The camera on my blackberry stopped working. I treat my phone like it was a part of me. With care and respect, there are like no scratches on the phone it is protected with a case.
Problem with the Dealer: I went online and told the wind community about my problem. The wind representative told me to go to one of the warranty location.
I picked the Shops at Don Mill location. I went at approximately 10 am in the morning. On AUG 11, 2011.
Took 20 minutes to get there.
I tell the representative about my problem that my phones camera is not working and told him that the DEALER that I originally brought it from is NO LONGER THERE and ANOTHER ONE HAS TAKEN ITS PLACE.
He told me there’s nothing he can do because he doesn’t have my receipt in the WIND DATABASE?!?!?!!?
First things that came to my head was: They don’t have my receipt? How? Are they a legit company? They don’t’ keep records of these things?
Then he tells me to go to the new dealer at Pacific Mall because they MIGHT have my records of purchase so that they can process my phone exchange.
Took 20 minutes to get to Pacific mall
At Pacific mall the person tells me that they don’t have me in their DATABASE AND I SHOULD GO TO Scarborough town center wind store to solve my problem because that’s where they send everyone to solve the problems
First thing that came to my mind: They are official dealers of wind and they don’t know how to solve my problem? Are the for real? WILL THIS BE ONE OF THE REASONS WHY WIND WILL NEVER BEAT TELUS, ROGERS, and BELL?
Took another 10-20 minutes to get to Scarborough town center
At Scarborough town center wind store, the sales representative was very helpful. She told me that she could not help me….. and for me to call customer service to ask them about this issue. So I called right away.
This lady picked up with this VERY THICK BROWN ACCENT (not trying to offend anyone, there’s no other way I can put this better than I already have) ask me for my information and everything. I told her about my problem and she puts me on hold.
That took about 10 minutes.
When she comes back she says can I talk to the sales representative you are with. The lady at the STC Wind Store talks to her and she puts us on hold for ANOTHER 10 MINUTES. After the sales representative ask for her SUPERVISOR, and the sales representative lady at STC SAYS, “ SHE DOESN’T KNOW WHAT SHES TALKING ABOUT”. One sales representative is talking smack about another?
And that of course took 20 Minutes.
First thought that came to mind: Why is this taking so long? Is there a lot of people complaining to the supervisor? She put me on hold 3 times…. Is she a wind representative? Does she know what she’s saying?
The supervisors name is KATIE, she wouldn’t give me a direct line to call her for more questions but she says. I CANNOT HELP YOU WITH THIS MATTER. IF YOU GO TO THE WARRENTY CENTER AND IF THEY SAY YOU CAN’T GET WARRENTY THEN YOU CAN’T GET WARRENTY.
First thoughts that came to mind: WHAT? YOUR COMPANY PROMOISED 1 YEAR WARRENTY ON MY BLACKBERRY AND NOW I DON’T HAVE WARRENTY?
so then I said thank you for your time even though it didn’t help me at all and I hung up and went to the Warranty dealer at Shops at don mills AGAIN!!!!
Takes another 20 minutes. At this time its 5pm, Wasted a whole day and still no resolution!
The sales representative was very passionate and he was on my side for this situation. He explained that he couldn’t do anything and told me to call the call center again. He told me to ask for the manager for Dealer accounts so that we can locate where the moved to or issue a note to them so that they can exchange a phone for me. After 20 MINUTES ON HOLD. She says he is not here at the moment. We will leave a note for him and get back to you as soon as possible.
First thing that came to my mind: not likely… they will probably brush this issue off and never speak of it again.
Sales representative told me to call them every day and ask them about the phone issue. The purpose of this is for the Manager of the Dealer accounts to track down the person that sold me the phone (Rachael, so that I can my phone exchanged on my Blackberry 9700)
The purpose of this message is to tell the world the problem wind is putting me through. I wasted a day of my time that I cannot buy back to solve this issue and it is still not solved!
This is just to inform the public about my issue.
I will call Wind everyday at exactly 10 am to ask about my warranty and I will log every single call I make on everyday so that if anything does happen. I have a record of what they say.
It’s unfortunate that it my blackberry breaks after only 8 months of usage. Shows us that reliability does come with a cost.
FOR THE NEW COMERS THAT ARE PLANNING TO GO WITH WIND. DO NOT BUY YOUR PHONE AT A DEALER BECAUSE IF THEY MOVE, YOU WILL BE SCREWED LIKE HOW I’M GETTING SCREWED RIGHT NOW. BUY IT AT THE CORPORATE STORE. CORPORATE STORES ARE ANY STORES WITH WARRANTY CENTER MARKED ON IT ON THE WIND MAP.
Thank you for taking the time to read my message. I hope everyone is able to learn from my experience.
This post will be on every website on the forms I can think of! Such as RedFlagDeals, Facebook, twitter, Kijiji, Tumbler. Basically anywhere where deals are posted and where people are at.
I will remove this post once my case is resolved.
My friends in high school will help me pass on the message to everyone on facebook on twitter on tumbler and any other websites they can think of at all different Universities to spread the word about Wind’s ability to serve customers.
Social networking has become a POWERFUL tool to spread good or bad things about a company.
WE CANNOT LET PEOPLE AT WIND PUSH US AROUND. IF WE HAVE A PROBLEM WE SHOULD REPORT IT.
IF WE STAND ALONE WE ARE WEAK.
IF WE BAND TOGETHER WE ARE STRONG.
RE TWEET THIS MESSAGE, RE BLOG THIS MESSAGE ON TUMBLER. THIS WILL HELP US, THE CUSTOMERS MAXIMIZE OUR CHANCES OF GETTING GREAT DEALS.
If you have any questions, feel free to contact me at firstname.lastname@example.org
Again. This is not a message to try to offend anyone. It is me trying to help future customers not get screwed like how I am getting screwed right now.
If you were in my shoes what would you do? Wasting 300 something dollars on a phone that is currently not working at full potential. How would you feel wasting a day and gas money?
Feel free to leave the comment below.