thumbs up to Logitech warranty customer service

[bunga]

It's too often that people only hear the negative experiences so I figured I would share a positive one

My one and a half year old MX Revolution started acting up where sometimes the mouse would double click when I only single clicked it. Called Logitech customer service and all it took was one phone call, I had to fax them a copy of my receipt, and they're sending me a replacement. It was also nice to find out that the warranty is for three years when most products are only one. Can't say I could possibly expect anything more. Wish more companies would adopt this method of dealing with warranty issues instead of trying to make it as difficult as possible for the customer to get their issue resolved

[infamouskid]

same here. i have had nothing but good exp with logitech and warranty service. 3 mice replaced. all within 5 days.

[jaszy]

Word. Had my G5 go kaput on me after 2.5-3 years with scroll issues. Told my story to a Logitech rep, no warranty/receipt and all. Happily set up an RMA for me. Got a new G5 in no more than a week.

[Piro21]

I've always heard they were awesome, and when I called last year to get my speakers replaced under warranty the guy was really nice and sent some on their way. Then they never came. I called back again and still nothing. Had to go buy new ones.

[scamper_22]

I broke the usb wireless reciever for my wireless keyboard/mouse 2 times and both times they replaced it free. The 2nd time I actually called them to see if I could just order the part (it cost 10 dollars, but was only available in the US). They just mailed it to me for free, no questions asked, didn't even ask me for my receipt.

You can bet any future mice/keyboards/webcams are going to be logitech from my end.

[ben_liu]

I just got my new G5 today

[Jucius Maximus]

It's too often that people only hear the negative experiences so I figured I would share a positive one

My one and a half year old MX Revolution started acting up where sometimes the mouse would double click when I only single clicked it. Called Logitech customer service and all it took was one phone call, I had to fax them a copy of my receipt, and they're sending me a replacement. It was also nice to find out that the warranty is for three years when most products are only one. Can't say I could possibly expect anything more. Wish more companies would adopt this method of dealing with warranty issues instead of trying to make it as difficult as possible for the customer to get their issue resolved

WTF, I got the MX Revolution because I was on my 3rd warranty replacement of the Logitech G7 for this issue.

That said, their support really is excellent.

[evanx]

I broke the usb wireless reciever for my wireless keyboard/mouse 2 times and both times they replaced it free. The 2nd time I actually called them to see if I could just order the part (it cost 10 dollars, but was only available in the US). They just mailed it to me for free, no questions asked, didn't even ask me for my receipt.

You can bet any future mice/keyboards/webcams are going to be logitech from my end.

Very nice move from Logitech. These little actions keep customers coming back.

[tempeste]

Logitech always has amazing support, MX Air adapter broke new MX Air within 3 days, Joystick wear after 6 months new Joystick sent immediatly.

I have bought so much from Logitech over the past few years and will continue to do so.

[coriolis]

My G5 broke, sent it in about 2 weeks ago, still nothing yet, but looking forward to a new mouse, my old one is getting annoying to use


My Microsoft LX3000 headset also started emitting static randomly but not always, so I called Microsoft to see if they had a software fix(Googled it and it appears to be software), and they sent me a new one which came in 2 days. I still have my old one which stopped emitting static. The one they sent me is still retailed packaged and I have no use for it

[ji_hyun_jun]

My VX revolution broke a while back, got a new one in 3 days. Oh, and I contacted them online about my issue through a form, and had someone reply within an hour. This was 3 AM in the morning for me.

[hoho87]

a question for all of ya'll...

i also have had great RMA service by logitech...however its their shipping method that bothers me...UPS.

I was required to pay the duty tax on the value of the item ($70) which was like $10. I thought we weren't supposed to pay tax on replacement items but UPS demand it since it was goods shipping from the US either way.

Have you guys experienced the same problem? How did you deal with it? with Logitech or UPS? and how!

[_Allan_]

a question for all of ya'll...

i also have had great RMA service by logitech...however its their shipping method that bothers me...UPS.

I was required to pay the duty tax on the value of the item ($70) which was like $10. I thought we weren't supposed to pay tax on replacement items but UPS demand it since it was goods shipping from the US either way.

Have you guys experienced the same problem? How did you deal with it? with Logitech or UPS? and how!

They ship their Canadian stuff from Mississauga so I've never had this problem. I bought a LX700 and the keys wore off after 8 months, I called to buy replacement keys, and they upgraded my keyboard for free. That one the space bar mucked up after 3 wks, they upgraded to the MX3000 set for free. Each arrived in less then a week (this was when I lived 300km from Mississauga)

[balou911]

yeah, i started a post your rma story thread here awhile ago, where i wrote in my logitech expereinces.
yes, more than once, ive called them up, always with the same outcome.
call, talk, get new item shipped.
never asked for receipt, only the serial number.
and always, i got a newer, better model.
2 mice, one keyboard and a harmony remote.

[kay188]

Logitech Customer Service is Pro.

Enough said.