[TICKETZONE][studenttours.com] Denied Entry To Event, how to get refund?
I am in a bit of a soup ATM. I bought this: https://www.ticketzone.com/event/9573/s ... y-july-8th and then when I went to the event the bouncer denied me entry on my out of country DL which is valid in Alberta. He demanded passport :-/ I do not carry my passport everywhere.
Turns out they will not refund me on this. This is their response:
Edit: July 31, 2017
I got in touch with the Merchant again after Stampede (as he had asked), this was his reply:
Thanks for all your help RFDers
Turns out they will not refund me on this. This is their response:
What exactly happened:I'm sorry to hear that happened. Unfortunately as stated in our Refunds Policy, paragraph 2
"Promoters, Venue owners, Security and Event Staff have the right to refuse entry to any ticket holder, without a refund, for any reason at their discretion, including but not limited to: disorderly behaviour, intoxication, venue capacity, breach of security restrictions. Ticket holder is aware that the Venue and Talent are subject to change. Ticket holder is aware that amenities promised by promoters are not guaranteed by ticketZone and are not grounds for a refund, including but not limited to: VIP amenities, drink specials, gifts, express entry, special areas, celebrity guests."
https://support.ticketzone.com/hc/en-us ... ds-policy-
The resolution the organizer agreed upon:I am an international student in Canada and my brother is visiting me for his vacations:
- 5:50pm: We reached The Pint, the busses were supposed to leave at 6:15, at this point my brother realized that he had left his wallet at home, so we went back to home got his wallet and reached The pint again around 6:25.
- 6:25pm: The bouncer at The pint let us in based on our IDs but said that the tour bus had left just a couple of minutes ago. The next stop was knoxville tent so just walked over to knoxville to get the entry.
- 7:00pm: the bouncer at The knoxville tent denied us entry (though the one at The Pint had no issues with it). I've used the same ID to get into Cowboys, National on the 17th and a couple of other Bars downtown with no issues.
- 7:10pm: after trying to convince him that our IDs are valid for 10 minutes we just walked home, he didn't budge.
- 7:15pm: we tried reaching the organizers, but their office is closed on weekends (their events happen on the weekends, meh!)
- 7:45pm: we reached home frustrated and tired because of all of this and the shining sun.
Chargeback ScenarioST: Would you be interested in like 3 or 4 free tickets for this Saturday?
ME: No, I am done with club crawling, I would like a refund on this.
ST: We do not do refunds, but can throw you 3 tickets for Halloween Crawl. You can sell them to make up for the loss.
ME: Pushing others to go through the misery I've been through? Not really a nice move.
Dafuq can I do anything about this?Scotia: We do not have a proof that you presented a DL at the entrance and you were denied entry by an authorized person based on your valid id. There are too many factors of which we do not have proof of. We cannot chargeback. :-/
Et tu, Scotia
Edit: July 31, 2017
I got in touch with the Merchant again after Stampede (as he had asked), this was his reply:
I called scotia again, they said:Just based on this situation, I don't think we can do much as far as a refund. However, the Halloween Crawl tickets are still an option if you like.
Although not happy with this, I requested the seller to give me 4 tickets to Halloween crawl. Let's see how that goes, I totally do not appreciate this seller/site. Please avoid dealing with them in future.Since the merchant is giving you a resolution we cannot make a chargeback on this.
Thanks for all your help RFDers
Last edited by whizzzkid on Jul 10th, 2017 4:11 pm, edited 2 times in total.
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