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Deal Fanatic
Apr 20, 2011
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PointsHubby wrote:
Jan 7th, 2018 3:53 pm
Just makes them ANOTHER in the Fast Food industry with a policy where employees cannot accept tips... and any if left must be put into the till.

Tip therefore ends up going to Corp... not to the Minimum Wage Employee / Working Poor as intended by the Customer

People be smart... DON’T TIP AT FAST FOOD PLACES

You are only aiding the BIG RICH CORPS IN GETTING RICHER
At McD's we were told to put it in the charity donation box, not the til. (were to initially refuse it first)
Of course, different franchise owners may be different in that policy. We were corporate (at the time).
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Feb 7, 2017
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aqnd wrote:
Jan 7th, 2018 4:08 pm
At McD's we were told to put it in the charity donation box, not the til. (were to initially refuse it first)
Of course, different franchise owners may be different in that policy. We were corporate (at the time).
And we all know where that goes...
Back into the Corp Coffers, as they have no obligation to donate it

retailers-need-stop-asking-donations-cashier-2108730/

By telling the staff to put tips in there vs the till just makes the staff feel better
And ask fewer questions
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PointsHubby wrote:
Jan 7th, 2018 4:20 pm
And we all know where that goes...
Back into the Corp Coffers, as they have no obligation to donate it

https://forums.redflagdeals.com/retaile ... r-2108730/

By telling the staff to put tips in there vs the till just makes the staff feel better
And ask fewer questions
The boxes are not emptied by staff, we didn't have the key. They are (were) collected by the charity (can't speak to how it's done now).
And RMHC is actually one of the better rated charities in terms of actually providing service with the money, if you look them up.
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Feb 7, 2017
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aqnd wrote:
Jan 7th, 2018 4:32 pm
The boxes are not emptied by staff, we didn't have the key. They are (were) collected by the charity (can't speak to how it's done now).
And RMHC is actually one of the better rated charities in terms of actually providing service with the money, if you look them up.
Familiar with Ronald McDonald House.
And YES...it is an EXCELLENT CHARITY

I hear what you are saying... and how it was applied at your Store.

But that is not always the case across the board.

Certainly my experience & my kids experience at McDs was different (tips go in the till)
And these were Franchise Stores

This topic is not just about McDs ... other Fast Food Joints definitely tell their employees to put any tips left in the till too
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tk1000 wrote:
Jan 7th, 2018 1:32 pm
Fyi, some McD's restaurants have table service and I have had their staff ask me if they can get rid of my garbage while I am sitting at the table.

The company is overhauling the way it does business, adding self-service kiosks and bringing table delivery and dedicated wait staff to its restaurants -- and hiring 15,000 people in the process.
from https://www.ctvnews.ca/business/mcdonal ... -1.2588733

McDonald's is hoping that home delivery, table service and mobile app ordering will help the fast food chain stay afloat in the ever competitive and ever crowded fast food market
from https://www.ctvnews.ca/business/mcdonal ... -1.3308215
Calling it table service is a little misleading. More like dropping off a tray of food.

The original idea for the table service was the "create-your-taste" thing which didn't really translate to sales. Go figure, people didn't want to go to McDs to pay more and wait longer.
Sr. Member
Jan 29, 2017
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Ottomaddox wrote:
Jan 7th, 2018 4:59 pm
Calling it table service is a little misleading. More like dropping off a tray of food.

The original idea for the table service was the "create-your-taste" thing which didn't really translate to sales. Go figure, people didn't want to go to McDs to pay more and wait longer.
The value is that you don't have to stand in a line to get your food. How much more expensive is it?

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RE - McDonalds Table Service

For the record, this is not an entirely new concept for McDonalds here in Canada (or at least Ontario)

When they first introduced Pizza (late 1980s or early 1990s) ... they did somewhat the same thing

You placed your order at the cash & paid for it. Then someone from the Pizza Team came out to your table and threw a checkered tablecloth on it, and took note of what you had ordered. When your pizza was ready*, someone from the Pizza Team brought it out to your table on one of those tall pizza stands, and cut the first slices.

* McDs did all this because initially they were worried about how things would go with a product you had to wait for (pizzas made to order) ... up until then, in the 1980s all McDs Fast Food was made ahead, and sat in the HOT HOLD bin waiting for a Customer... order came in, and it was scooped up packed for the Customer. So waiting for Food was way outside their normal operating procedure.

But what happened next was the “unpredictable”. Parents loved it.

When you were a family with a couple of little kids on a tight budget (and not ready for a real sit down Restaurant experiences) this was awesome. Was a great way to get a meal out with the kids, teach a bit of table manners, and not worry if anyone had a melt down. And it was pretty cheap

After learning a few table manners at McDs it was easy to transition kids to real restaurants... of course first up were other sit down pizza joints... like Pizza Hut.

Gradually, McDs did away with the personalized table pizza service, as they perfected a way to also HOT HOLD pizza

But it sure was great while it lasted

EDIT / ADD - McDs ended up discontinuing pizza because of the whole wait time issue... and a change in Customer expectations. They realigned their practices so ALL Food was made “almost to order” when they did away with the HOT HOLD bins, and instead kept things ready behind the scenes and then nuked them before they were packed. This all happened at the same time as Consumers began to demand more environmentally favourable packaging. The HOT HOLD Packaging had been styrofoam... which kept the heat. The new packaging had to be paper / cardboard... so hence no more HOT HOLDING.
Last edited by PointsHubby on Jan 7th, 2018 7:42 pm, edited 1 time in total.
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Jun 26, 2011
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^^McDs pizza was awesome. Too bad it's only offered at a couple stores now.
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PointsHubby wrote:
Jan 7th, 2018 7:42 pm
EDIT / ADD - McDs ended up discontinuing pizza because of the whole wait time issue... and a change in Customer expectations. They realigned their practices so ALL Food was made “almost to order” when they did away with the HOT HOLD bins, and instead kept things ready behind the scenes and then nuked them before they were packed. This all happened at the same time as Consumers began to demand more environmentally favourable packaging. The HOT HOLD Packaging had been styrofoam... which kept the heat. The new packaging had to be paper / cardboard... so hence no more HOT HOLDING.
You got your timeline a little skewed. Foam was phased out in Ontario well before the q-ing ovens were introduced, around 1990ish. McDs tried recycling the foam but people were too stupid to use recycling bins correctly, so they initially switched to paper wraps for the products. The Big Macs had a cardboard collar that held it together within the paper wrap, and the cardboard boxes came later. The q-ing ovens and made-for-you service started around 1993.

All pizza was made to order (that's to say 'baked' to order; pizza were prepped ahead of time, and only needed to be tossed in the oven) ; during the initial rush extras would be made at lunch/dinner rushes, but generally these was no set hold time for pizza like the sandwiches. Pizza was a dismal failure. After the initial rollout, sales just disappeared. They tried all-you-can eat tuesdays and other promos but it just never clicked. Not really surprising, it was basically a premade crust with some toppings, and it just wasn't comparable to anything you got a regular pizzeria (despite the fond memories people have of it) . McDs upper management really wanted to push the pizza thing because it used a new oven that could be used for a variety of other goods, like baked pies (opposed to the deep fried pies), store baked muffins, and cookies.
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Ottomaddox wrote:
Jan 7th, 2018 9:31 pm
You got your timeline a little skewed. Foam was phased out in Ontario well before the q-ing ovens were introduced, around 1990ish. McDs tried recycling the foam but people were too stupid to use recycling bins correctly, so they initially switched to paper wraps for the products. The Big Macs had a cardboard collar that held it together within the paper wrap, and the cardboard boxes came later. The q-ing ovens and made-for-you service started around 1993.

All pizza was made to order (that's to say 'baked' to order; pizza were prepped ahead of time, and only needed to be tossed in the oven) ; during the initial rush extras would be made at lunch/dinner rushes, but generally these was no set hold time for pizza like the sandwiches. Pizza was a dismal failure. After the initial rollout, sales just disappeared. They tried all-you-can eat tuesdays and other promos but it just never clicked. Not really surprising, it was basically a premade crust with some toppings, and it just wasn't comparable to anything you got a regular pizzeria (despite the fond memories people have of it) . McDs upper management really wanted to push the pizza thing because it used a new oven that could be used for a variety of other goods, like baked pies (opposed to the deep fried pies), store baked muffins, and cookies.
Awesome info.

Ya my timeline might be slightly off... I was just estimating based on how old our kids were at the time

You definitely put a better perspective on it than I did as a Customer at that time (who also happened to be a former employee in my younger years... and therefore a little bit aware of what went on behind the scenes just thru observation)

Remember the brouhaha that McDs faced in regards to packaging... there were sit in type protests all across Canada. Got a lot of press.

Sounds like you were an employee back then

Your info definitely brought back some other memories of products from the time like the baked muffins & cookies, that I had entirely forgotten about

We stopped eating at McDs as the kids grew up
Now we rarely eat at a McDs (occasionally on a road trip in the US for Coffee, or Breakfast). Don’t miss it. Have definitely moved on to better things.
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Mar 17, 2016
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So now with the $14/hr minimum wage officially in effect (Ontario) do waiters make $14/hr like everyone else? Or are they still getting paid something shady like $6/hr and rely on tips for the rest?
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Hindenburg1 wrote:
Jan 8th, 2018 9:22 am
So now with the $14/hr minimum wage officially in effect (Ontario) do waiters make $14/hr like everyone else? Or are they still getting paid something shady like $6/hr and rely on tips for the rest?
Waiters are paid the general minimum wage ($14 per hour)
Liquor servers wage increased from $10.10 per hour to $12.20 per hour.

Read https://www.ontario.ca/page/minimum-wage-increase
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tk1000 wrote:
Jan 7th, 2018 12:19 pm
Toronto Tim Hortons under fire for new no-tipping policy
https://www.blogto.com/eat_drink/2018/0 ... ng-policy/
Labour Minister Kevin Flynn says tips going into the till is illegal




Ontario investigates businesses allegedly breaking new labour laws
http://toronto.citynews.ca/2018/01/08/o ... bour-laws/

A pair of eastern Ontario Tim Hortons franchisees — who happen to be the children of the company’s billionaire co-founders — have made headlines for cutting paid breaks and forcing their workers to cover a bigger share of their benefits.

Flynn says that goes against the spirit, though not the letter, of the law, but another story about a Toronto Tim Hortons franchise allegedly banning workers from keeping tips clearly contravenes the legislation.
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Hindenburg1 wrote:
Jan 8th, 2018 9:22 am
So now with the $14/hr minimum wage officially in effect (Ontario) do waiters make $14/hr like everyone else? Or are they still getting paid something shady like $6/hr and rely on tips for the rest?
There is no "still"
The last time they only made $6, everyone else got $7.
Always about $1 less per hour. But I guess people thinking it's half has helped the "suggested" tip level rise to 20% over the years...
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Mar 17, 2016
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aqnd wrote:
Jan 8th, 2018 9:25 pm
There is no "still"
The last time they only made $6, everyone else got $7.
Always about $1 less per hour. But I guess people thinking it's half has helped the "suggested" tip level rise to 20% over the years...
Ok, that must be the US then. I must have got it confused. I don't understand why tip levels have been rising so much then.

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