Travelocity's handling of $200 off Code

[eager beaver]

So if you've received the email saying Travelocity has "determined" you weren't eligible to use the code, what do you think? It sounds like some people have had a follow-up email saying the cost of the flight would be deducted from any refund you would receive, while some haven't. Some have had their flights and hotels cancelled while they were ready to board their flight. Fair? To be expected? An ill-planned promotion turning into a fiasco?

[FunSave22]

Do you reall expect Travelocity to try you well? Lets look at the facts:

• The code was designed to help the blind travel to a convention. It was likely accidentally posted on the Internet by someone.
• The code only had a limited number of uses. So if other people used it, it may prevent the blind people who the code was the intended for from using it.
• Most (but not all) of the people on RFD who used the code knew all of this, but still used it.

If I worked for Travelocity, I would treat everyone who used the code but wasn't heading to the convention as badly as possible. Taking advantage of a code you knew was meant for the blind, especially when you know it may prevent some blind people from using it, is just wrong.

[blainehamilton]

Do you reall expect Travelocity to try you well? Lets look at the facts:

• The code was designed to help the blind travel to a convention. It was likely accidentally posted on the Internet by someone.
• The code only had a limited number of uses. So if other people used it, it may prevent the blind people who the code was the intended for from using it.
• Most (but not all) of the people on RFD who used the code knew all of this, but still used it.

If I worked for Travelocity, I would treat everyone who used the code but wasn't heading to the convention as badly as possible. Taking advantage of a code you knew was meant for the blind, especially when you know it may prevent some blind people from using it, is just wrong.

Travelocity tweeted or retweeted the code themselves. That's how it ended up on the internet. Travelocity fail #1.

If it was intended for a particular audience, unique codes should have been created and sent to each NFB member. Travelocity fail #2.

By treating customers as poorly as they have, and screwing everyone over, this travel company has ensured myself or anyone else I know will never, ever use them again. Travelocity fail #3.

Textbook example on how not to run a company, unless you are aiming for the ground...

[FunSave22]

If it was intended for a particular audience, unique codes should have been created and sent to each NFB member. Travelocity fail #2.

Most people knew the code was meant for the blind traveling to a convention. Most people knew the code only had limited uses and by taking advantage of it they may prevent a blind person traveling to the convention from using it.

So what if whoever created the code screwed up? If you knew everything in the previous paragraph, you simply shouldn't have used it.

By treating customers as poorly as they have, and screwing everyone over, this travel company has ensured myself or anyone else I know will never, ever use them again.

Sometimes customers aren't worth keeping. Maybe Travelocity has decided it doesn't want the business of people who decided to abuse a code they knew was meant for the blind.

[eager beaver]

[QUOTE=FunSave22;15145705]Do you reall expect Travelocity to try you well?[/LIST]

I tried to word this so the holier-than-thou's would not derail this thread, as I am asking those that received the email about the handling of the situation. If you haven't received the email and aren't involved in the handling of the cancellation or refund please don't post here.

To cancel the transaction is one thing, but if people are losing hundreds of dollars it just seems like a crooked corporate move to me. For example: There was a phrase about forbidding the decemination of the code and a penalty for this, but nothing about a penalty for using the code.

If the company had their act together it didn't have to come to this.

[whampoa]

Do you reall expect Travelocity to try you well?[/LIST]

I tried to word this so the holier-than-thou's would not derail this thread, as I am asking those that received the email about the handling of the situation. If you haven't received the email and aren't involved in the handling of the cancellation or refund please don't post here.

To cancel the transaction is one thing, but if people are losing hundreds of dollars it just seems like a crooked corporate move to me. For example: There was a phrase about forbidding the decemination of the code and a penalty for this, but nothing about a penalty for using the code.

If the company had their act together it didn't have to come to this.

The way you phrases, it seemed Travelocity basically cover all their bases.

[ShopperfiendTO]

1. Take known risk.
2. Risk backfires.
3. Cry on internet.
4. Profit?

No different than stealing. So if a company didn't pat down everyone that went through their doors it's their fault if someone steals something from their store.

[drdrma]

Anybody remember the Expedia thing a couple of years ago? People booked several trips, sometimes earning money on the trip. Expedia honored every single one and remained coy if it was an error in the first place (it was) I agree with Blaine, travelocity messed this up.

[iownyou]

Do you reall expect Travelocity to try you well? Lets look at the facts:

• The code was designed to help the blind travel to a convention. It was likely accidentally posted on the Internet by someone.
• The code only had a limited number of uses. So if other people used it, it may prevent the blind people who the code was the intended for from using it.
• Most (but not all) of the people on RFD who used the code knew all of this, but still used it.

If I worked for Travelocity, I would treat everyone who used the code but wasn't heading to the convention as badly as possible. Taking advantage of a code you knew was meant for the blind, especially when you know it may prevent some blind people from using it, is just wrong.

RFDer read about it online, yet still used it.... does that make them blind? if yes, i guess they can use this code....

[TripleHelix]

Doesn't make them blind, but I certainly question their morals. I think they are scum personally.