The Ulitimate Best Buy Extended Warranty Nightmare (videos and pics attached )
November, 2005 , bought HLR6168 61" DLP and 5 yr PSP from Whitby, ON Best Buy store.
November, 2006 : Bulb Exploded with 1400 hrs usage , Samsung sends
Service rep and replaces lamp. Task is completed within 10 minutes. Excellent service under Samsung factory warranty.
December 6th, 2006 : Light Engine Failure, Samsung Factory Warranty Expired, PSP kicks in.
see Left Shadow jpeg:
[IMG]http://i119.photobucket.com/albums/o122 ... shadow.jpg[/IMG]
December 7th: Best Buy Extended Warranty dispatches discount repair service. XXXXX Ltd sends Dodge Caravan to transport DLP unit to service facility. XXXXX places DLP face-down. Both XXXXX and BB Customer Service insist that TV must be taken in for diagnostics despite my protest that this type of service can be performed in home
December 8th: Contact Mr. Troy at Samsung Tech support and he confirms that service does not require diagnostics and can be performed in house. States that service people are totally incompetent for transporting DLP face down in minivan. It can result in damage to screen and projection optics. Told me to contact BB Corporate Office to ensure that such methods are not repeated.
Spoke to Mr. Steve, BB Customer Service supervisor and informed him of the mis-handling of my DLP. Tried to educate him on the detrimental effects of face down transport . Admits he lacks technical background on HDTV