ummm, why did my speed go down when I upgraded from Rogers Express to Extreme?

[bunga]

I've been with Rogers Express for a while now and always had good speeds between 350-450KB/s, since they recently changed their pricing structure I decided to switch up to Extreme since it's only $3 more. So I picked up a different modem today, plugged it in, and my download speed is only 250KB/s. What's going on? I should be getting twice the download speed, not half of it

[divx]

phone them and find out

[bunga]

in my experience, rogers tech help has been useless at best

figured I'd ask here first before phoning them and banging my head against the wall

[CodecX81]

Do a speed test with this:

http://speedcheck.rogers.com/

give the results to rogers tech support if they are not up to par.

[FastFokker]

It's definitely your flux capacitor.

[wing0]

what was the original modem and the new modem

Are you downloading from the same site?

The express can only go up to around 375kB/s with the old 3 mbps connection. I dun think u could have attained 450 unless it was for the first few sec of a download.

Go here and test ur connection and see if u get that 7mbps.

http://performance.toast.net/

Click "show all hosts"
Select: TOAST.net (CA)
Test Shuttle + Text

See if u get around 7mb

[bunga]

the speeds posted were a constant average downloading files from newsgroups through the same server that has always given me good constant speeds

the Rogers speed test shows 3.74Mbps, and the toast.net shows 687Kb/s

old modem was a Toshiba, current one is a Motorola. maybe I should exchange the flux capacitor?

guess I'll give the buggers a call

[bunga]

I called them, they reset the modem in their system or something

now I'm getting 5mbps, still not the advertised 6, I'll give it another day before I harass them again

[divx]

I called them, they reset the modem in their system or something

now I'm getting 5mbps, still not the advertised 6, I'll give it another day before I harass them again

see, their tech team isn't totally useless after all

[Oversized Rooster]

Oh man this is dissappointing!

I get low speeds for my Extreme connection.

That tester gave me 4.72Mbps download and 856kbps.

I guess the upload is within range, but the download certain isn't. Where's 6Mbps?!

[rookie]

Do a speed test with this:

http://speedcheck.rogers.com/

give the results to rogers tech support if they are not up to par.

Link does not work!

[chaego]

uh yea it does

[CodecX81]

When I originally upgraded, I was connecting to my router using an old 802.11b card. I was able to get consistant 3mbit but since the limit was 11mbit, there was overhead that was bottlenecking the cap.

Perhaps this is your situation? If so, try cabled.. or a higher rate wireless. :P

I know it advertises 6mbit but that is only under the perfect criteria. For the record, regular highspeed is capped out at 384kb/sec (3000kbit divided by 8)

[Oversized Rooster]

When I originally upgraded, I was connecting to my router using an old 802.11b card. I was able to get consistant 3mbit but since the limit was 11mbit, there was overhead that was bottlenecking the cap.

Perhaps this is your situation? If so, try cabled.. or a higher rate wireless. :P

I know it advertises 6mbit but that is only under the perfect criteria. For the record, regular highspeed is capped out at 384kb/sec (3000kbit divided by 8)

Seems plausible, but why am I only getting 4.72 and not 6? I certainly don't have the overhead issue.

I'm running a wired Gigabit network with a Gigabit NIC in every machine, as well as my network equipment being Gigabit.

[ProfessorChaos]

no idea but my express does the rated speed of 5MBit/384. It's just about 4700/390 for me....Extreme should be 6...

http://www.dslreports.com/forum/rema...6207~days=9999