DJ Trance AZ wrote: ↑ Thank you for your advise guys and I should make my future posting in the P2XL thread...I just paid for the SkipSoft Tool and did a stock image flashing...it was a nerve wrecking procedure and hope it will resolve the lock screen unresponsiveness issue...will report back in the other thread; thanks again!
Huh...? So you paid for an AIO tool and you ended up requesting a replacement? I've no idea why you even paid for one, there are plenty of free ones and what you paid for is for a Donation package (aka Pro version), what you pay for is that the app provides the most up to date updates (factory images), but you can easily load and download the latest one off the Google Factory image site yourself. You don't get any more features than the free public one, just minor convenience and a way to say thanks to the developer. So you're not getting magical powers for it to work. Dude, I even offered for you to come to my house and I'd do it for free, it's such a simple fix that can be done in 5 minutes...DJ Trance AZ wrote: ↑ I must say I absolutely LOVE my P2XL for its camera quality and its software updates...I bought a Note 9 as I think my P2XL is malfunctioning (unresponsiveness in the lock screen post updating Sept.2018 Android Pie via side loading OTA method); fingers crossed for my phone!
EDIT: My phone worked well after I flashed the Sept.2018 Factory Image; phone booted up and loaded all the apps; turned off the phone to insert my SIM and booted; then the lock screen appears and it's blanked, unresponsive; only the power, and volume button works...Everything worked well until the rebooting (which was the same as before prior to flashing the factory image).
Hardware issue then?
I have requested for a replacement... hopefully the refurbished phone is of good quality...
Like others have suggested before, I don't know why you didn't perform a clean install from the beginning. I am very confident that it is just a software issue, not hardware. I flash my phone every few months and I encounter a bad custom ROM every now and then. Flashing an OTA over a ROM that has a bug is not the proper way to address it...the fact that you kept flashing the OTA repeatedly is mind boggling.