Update: Canadiantire Mastercraft Lifetime Warranty No receipt
[UPDATE] exchanged item with no problems at all.
May 18th, 2011 11:44 am
May 18th, 2011 11:54 am
May 18th, 2011 12:13 pm
May 18th, 2011 12:19 pm
DefconZero wrote: ↑May 18th, 2011 11:54 amFrom working at CT last summer I can tell you that we had multiple people everyday bring back mastercraft products with no receipt and got a replacement of the exact item, no questions asked. If they give you problems just ask to speak to a manager, but they shouldn't.
May 18th, 2011 12:55 pm
May 18th, 2011 1:00 pm
May 18th, 2011 2:23 pm
May 18th, 2011 2:27 pm
May 18th, 2011 2:28 pm
I can remember some stipulation about the warranty on these things. I think it was that the warranty does not cover calibration or something like that. They should repair/replace depending on the issue.
AnotherCanuck wrote: ↑Dec 1st, 2012 2:12 pmWell there you have it folks, jason9945 is literally worse than Hitler!
May 18th, 2011 4:12 pm
May 18th, 2011 4:20 pm
May 18th, 2011 4:22 pm
May 19th, 2011 2:19 pm
I had my replaced because I stepped on it and it broken the hinges. The case is not a regularly stocked item so it took like 4 weeks to get there, but there weren't any issues.
Feb 26th, 2013 7:27 pm
Feb 26th, 2013 8:04 pm
That's not a hand tool. Only hand tools have lifetime warranty.mpadmore wrote: ↑Feb 26th, 2013 7:27 pmSeems like Canadian Tire has changed policies. I received a Mastercraft Brad nailer for Christmas. I finally had a project in mid Feb that I could use my new present. So with all the material ready I started my project with new tool. After the the fist couple nails I noticed that the nails were not sinking completely. When I tried to adjust the depth setting I found the the adjuster dial to be frozen making impossible to adjust the depth setting. I had to finished my project and had to sink each nail individually because of this. When I took the product back to Canadian Tire I was told I needed to have the receipt. So I had to go to the gift giver and ask for the receipt. The product had been bought in Oct and since 90 days had past no exchange was possible. I was told I had to take the product with receipt to third party repair shop, the closest one being 30 minute drive to see if the problem was covered by the warranty. The repair shop accepted the product telling me it was covered by warranty. A week later I get a call from the repair shop telling me that the repair was done but unfortunately the repair was not covered by warranty and the cost was going to be $40+ and it was ready for pick up.
Very disappoint in Canadian Tires handling of this issue. It will be a long time before I purchase another Mastercraft product. I will stick with the name brands.