Update: Yoga studio refuse to postpone my membership due to pregnancy
Now I’m over angry that I’m actually not angry anymore. I start laughing. Good luck with their business by treating customers like this .
Thanks for reading.
I am a loyal customer of a yoga studio, I always buy 30 or 50 Class cards and use it up then I buy new one. On my first pregnancy, the owner postponed my classes for two years, however after they change ownership, the new owner refused to postpone my class card for my second pregnancy. They don’t offer any classes in room temperature, my doctor doesn’t recommend me to attend any hot yoga classes neither, My class card will for sure expire before I can practice again. I trust the studio and I just paid the latest class card by credit card on the phone without signing a contract. I also didn’t ask about if they can postpone my class cards if I’m pregnant because they did it for me the first time. I totally wasn’t aware that 8 month later there is a ownership change. I keep telling the new owner that I’m loyal, I kept going back and will go back for sure after I recover. The owner apparently didn’t care about my long term business opportunity.
I read online about this new owner. There are some other bad reviews too. One lady got a one year membership as gift but didn’t activate for a year, then she was not allowed to activate the membership anymore. The owner replied the customer's review with personal attack (She posted on FB so the owner can see her profile) ...
Sigh. The law in Ontario does allow service to expire so there is nothing I can do. Being pregnant is like a medical emergency that most of the gym owners will agree to extend whatever you bought from them.